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~subject:"Dienstleistung"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"No longer published / No longer aquired"
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Search: subject:"Service"
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Dienstleistung
Service industry
Service quality
13,639
Dienstleistungsqualität
13,617
Customer satisfaction
5,732
Kundenzufriedenheit
5,730
Dienstleistungssektor
5,395
Consumer behaviour
5,102
Konsumentenverhalten
5,100
Financial services
4,985
Finanzdienstleistung
4,985
Beziehungsmarketing
4,314
Relationship marketing
4,314
United States
3,885
USA
3,884
Theory
3,502
Theorie
3,496
Logistics provider
3,055
Logistikdienstleister
3,055
Lieferkette
2,501
Supply chain
2,501
Debt management
2,265
Schuldenmanagement
2,265
Logistics
2,057
Logistik
2,044
Innovation
2,022
Deutschland
2,015
Germany
2,011
Quality management
1,982
Qualitätsmanagement
1,980
Öffentliche Dienstleistung
1,942
Public services
1,941
Services
1,853
Financial audit
1,795
Wirtschaftsprüfung
1,795
Customer service
1,680
Kundenservice
1,662
Trade in services
1,600
Dienstleistungshandel
1,599
India
1,584
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2,126
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382
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Article
6,342
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146
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103
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Aufsatz in Zeitschrift
No longer published / No longer aquired
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6,445
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2,464
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2,464
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1,964
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1,964
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1,291
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783
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733
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733
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593
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569
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569
Aufsatzsammlung
334
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322
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276
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273
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214
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214
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179
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88
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39
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18
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8
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Gallouj, Fai͏̈z
20
Kowalkowski, Christian
18
Rubalcaba-Bermejo, Luis
18
Witell, Lars
18
Edvardsson, Bo
17
Gustafsson, Anders
15
Gebauer, Heiko
13
Djellal, Faridah
12
Kindström, Daniel
11
McColl-Kennedy, Janet R.
11
Miles, Ian D.
11
Vargo, Stephen L.
11
Wirtz, Jochen
11
Cuadrado Roura, Juan R.
10
Evangelista, Rinaldo
10
Jaakkola, Elina
10
O'Cass, Aron
10
Parasuraman, A.
10
Savona, Maria
10
Voss, Christopher A.
10
Williams, Colin C.
10
Wyszkowska-Kuna, Joanna
10
Cheng, T. C. E.
9
Daniels, Peter W.
9
Grönroos, Christian
9
Rahman, Zillur
9
Stare, Metka
9
Walsh, Gianfranco
9
Berry, Leonard L.
8
Bowen, David E.
8
Huang, Ming-Hui
8
Kristensson, Per
8
Lusch, Robert F.
8
Meliciani, Valentina
8
Philippe, Jean
8
Raddats, Chris
8
Río Gómez, Clemente del
8
Talib, Faisal
8
Tronvoll, Bård
8
Altinay, Levent
7
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Europäische Kommission / Statistisches Amt
9
Europäische Kommission
7
Philippinen / National Statistics Office
5
Institut national de la statistique et des études économiques <Frankreich>
4
Singapur / Department of Statistics
4
Slowakei / Štatistický Úrad
4
USA / Bureau of Labor Statistics
3
Deutschland / Statistisches Bundesamt
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
AZL Beheer
1
Akademia Ekonomiczna Imienia Oskara Langego we Wrocławiu
1
BET Public Limited Company <London>
1
Belarus / Ministerstvo Statistiki i Analiza
1
Confederazione Generale Italiana del Commercio, del Turismo e dei Servizi / Centro Studi
1
Deutschland <Bundesrepublik> / Statistisches Bundesamt
1
European Consumer Law Group
1
Europäischer Wirtschafts- und Sozialausschuss
1
Industrial Development Organization / Secretariat
1
Institut national de la statistique et des études économiques <Frankreich> / Direction régionale de la Réunion
1
Institut Ėkonomiki Servisa <Moskau>
1
Instituto Nacional de Estadística <Madrid>
1
Kasachstan / Ķyzmet Körsetu Salasy Statistika Departamentí
1
Konjunkturinstitutet <Stockholm>
1
Latvija / Centrālā Statistikas Pārvalde
1
Norwegen
1
Norwegen / Statistisk sentralbyrå
1
OECD / Statistics Directorate
1
Phòng-thương-mại-và-công-nghiêp-Viêt-nam
1
Rumänien / Comisia Naţională pentru Statistică
1
Savezni Zavod za Statistiku <Belgrad>
1
Südafrika / Central Statistical Service
1
Togo / Direction de la Statistique
1
UNCTAD
1
UNCTAD / Standing Committee on Developing Services Sectors: Fostering Competitive Services Sectors in Developing Countries
1
UNCTAD / Standing Committee on Developing Services Sectors: Fostering Competitive Services Sectors in Developing Countries - Insurance
1
UNCTAD / Standing Committee on Developing Services Sectors: Fostering Competitive Services Sectors in Developing Countries - Shipping
1
USA / Bureau of the Census
1
USA / International Trade Administration
1
Ukraine / Komitet Statystyky
1
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Published in...
All
The service industries journal
293
The journal of services marketing
116
Journal of business research : JBR
112
Journal of service management
91
Journal of service research : JSR
76
International journal of production economics
68
Industrial marketing management : the international journal for industrial and high-tech firms
64
Service business
64
Journal of retailing and consumer services
53
International journal of services technology and management
49
European journal of operational research : EJOR
44
International journal of services and operations management
40
International journal of hospitality management
39
The journal of business & industrial marketing
39
Structural change and economic dynamics : SC+ED
38
Regional studies
37
Services marketing quarterly
37
Journal of service research
32
Research policy : policy, management and economic studies of science, technology and innovation
31
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
International journal of innovation management
27
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
27
Managing service quality : MSQ ; an international journal
27
The international journal of human resource management
26
Economics of innovation and new technology
25
International journal of production research
25
International journal of quality and service sciences
25
International journal of services, economics and management
25
Management science : journal of the Institute for Operations Research and the Management Sciences
25
Technological forecasting & social change : an international journal
25
Papeles de economía española
24
Applied economics
23
Información comercial española : ICE : revista de economía
23
European journal of marketing : EJM
22
Growth and change : a journal of urban and regional policy
22
Revue d'économie industrielle
22
The world economy : the leading journal on international economic relations
22
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
22
International journal of contemporary hospitality management
21
Journal of service theory and practice : JSTP
21
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Source
All
ECONIS (ZBW)
6,591
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1
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10
of
6,591
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Government-to-business e-
service
provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
3
Service
agent driven co-created caring in chat-based customer
service
encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
4
A comparative analysis of contactless e-
service
encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for
service
failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
6
Triggering a patient-driven
service
innovation to foster the
service
ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
7
Can robots recover a
service
using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Service
mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
9
The
service
triad : an empirical study of
service
robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
10
Buffer bots : the role of virtual
service
agents in mitigating negative effects when
service
fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
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