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~subject:"Dienstleistungsqualität"
~subject:"Social Web"
~type_genre:"Aufsatz im Buch"
~type_genre:"Non-commercial literature"
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Dienstleistungsqualität
Social Web
Kundenbindung
171
Customer retention
170
Beziehungsmarketing
63
Relationship marketing
63
Consumer behaviour
37
Konsumentenverhalten
37
Kundenzufriedenheit
34
Customer satisfaction
33
Service quality
22
Deutschland
17
Germany
17
Social web
17
Internet marketing
14
Online-Marketing
14
Bank
12
Brand management
11
Markenführung
11
Corporate Social Responsibility
9
Corporate social responsibility
9
Einzelhandel
9
Retail trade
9
customer loyalty
9
Brand image
8
Markenimage
8
Markentreue
7
Brand loyalty
6
Confidence
6
Customer service
6
Emotion
6
Kundenservice
6
Online retailing
6
Online-Handel
6
Personal banking
6
Privatkundengeschäft
6
Tourism industry
6
Tourismuswirtschaft
6
Vertrauen
6
Business model
5
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9
Undetermined
8
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Article
30
Book / Working Paper
9
Type of publication (narrower categories)
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Aufsatz im Buch
Non-commercial literature
Article in journal
477
Aufsatz in Zeitschrift
477
Book section
30
Hochschulschrift
12
Conference paper
10
Konferenzbeitrag
10
Graue Literatur
9
Arbeitspapier
5
Working Paper
5
Case study
3
Fallstudie
3
Aufsatzsammlung
2
Collection of articles of several authors
2
Guidebook
2
Ratgeber
2
Sammelwerk
2
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2
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1
Conference proceedings
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1
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1
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English
33
German
6
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Ozuem, Wilson
3
Aji, Bagus Wicaksono
1
Akbar, Mohammad Muzahid
1
Ansarin, Madina
1
Anwar, M. Khorshed
1
Baeshen, Mashhour H.
1
Benioff, Marc R.
1
Beynon, Malcolm J.
1
Billen, Peter
1
Boekhout, Roland
1
Bongartz, Alina
1
Born, Matthias
1
Breitner, Michael H.
1
Chintagunta, Pradeep K.
1
Christoforou, Tandy
1
Dang Khoa Tran
1
Daunt, Kate L.
1
East, Robert
1
Endress, Tobias
1
Gu, Rui
1
Guhr, Nadine
1
Hainer, Herbert
1
Heinze, Imke
1
Huang, Guofang
1
Huang, Kuan-Ju
1
Hussain, Mohammad Zahir
1
Islam, Mohammad Tazul
1
Jain, Dhiraj
1
Janasz, Tomasz
1
Jha, Bidyanand
1
Jung, Hans H.
1
Jung, Wonsuk
1
Koschmider, Agnes
1
Kshetri, Anita
1
Kwon, Young-Sun
1
Li, Yibai
1
Liehr, Claudia
1
Lin, Xiaolin
1
M. S. Mahrinasari
1
Manchanda, Puneet
1
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Published in...
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Computer-mediated marketing strategies : social media and online brand communities
4
How to succeed in the digital age : strategies from 17 top managers
4
Brand management ; Vol. 2
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business performance measurement and management
1
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
1
Cowles Foundation discussion paper
1
Cruise business development : safety, product design and human capital
1
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
1
Digital transformation and new approaches in trade, economics, finance and banking
1
EIKV Schriftenreihe zum Wissens- und Wertemanagement
1
Exploring the grand challenges for next generation e-business : 8th Workshop on E-Business, WEB 2009, Phoenix, AZ, USA, December 15, 2009 ; revised selected papers
1
Grundlagen des After Sales Marketing
1
Handbook of research on integrating social media into strategic marketing
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
Marketing und Innovation in disruptiven Zeiten
1
Mobile electronic commerce : foundations, development, and applications
1
Munich Business School working paper
1
Recent developments in Vietnamese business and finance
1
Research monograph
1
Ross School of Business working paper series
1
Services marketing cases in emerging markets : an asian perspective
1
Social Media in der Organisationskommunikation : empirische Befunde und Branchenanalysen
1
Stanford University Graduate School of Business research paper
1
Strategic customer relationship management in the age of social media
1
Strategies and tools for managing connected consumers
1
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
1
The synergy of business theory and practice : advancing the practical application of scholarly research
1
Trends zur Handhabung von Komplexität im Qualitätsingenieurwesen
1
Werbung für alle Sinne : multimodale Kommunikationsstrategien
1
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ECONIS (ZBW)
39
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1
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
The role of logistics service quality in achieving customer satisfaction and loyalty in the end-consumer market using the example of the German motorcycle industry
Huang, Kuan-Ju
;
Rüdiger, Hans Michael
;
Jung, Hans H.
-
2021
Persistent link: https://www.econbiz.de/10012662999
Saved in:
3
Sustainability in service quality and customers conformity : drivers of customers loyalty to banks
Islam, Mohammad Tazul
;
Yesmin, Rexona
;
Rahman, Lamiya
; …
-
2021
Persistent link: https://www.econbiz.de/10012484578
Saved in:
4
Begeisterungseigenschaften in der Unternehmensberatung und deren Wirkung auf die Kundenloyalität
Raff, Tilmann
;
Billen, Peter
;
Seitz, Nadine
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 147-167)
.
2023
Persistent link: https://www.econbiz.de/10013555051
Saved in:
5
Le rôle de l'environnement des services et de l'interaction sociale sur l'expérience des clients et des employés dans le cadre d'un café : le cas du Vietnam
Tran Xuan Quynh
-
2020
Persistent link: https://www.econbiz.de/10012661534
Saved in:
6
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
7
The causal effect of service satisfaction on
customer
loyalty
Huang, Guofang
;
Sudhir, K.
-
2019
Persistent link: https://www.econbiz.de/10012053028
Saved in:
8
Der Einfluss der Kundenzufriedenheit auf den Unternehmenserfolg : die Wirkung von Value Added Services
Bongartz, Alina
-
2018
Persistent link: https://www.econbiz.de/10011855795
Saved in:
9
How does CSR influence
customer
loyalty
in the banking sector? : evidence from Vietnam
Dang Khoa Tran
- In:
Recent developments in Vietnamese business and finance
,
(pp. 411-438)
.
2021
Persistent link: https://www.econbiz.de/10012799183
Saved in:
10
Quality strategies for
customer
loyalty
in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
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