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~subject:"Dienstleistungsqualität"
~subject:"Success factor"
~type:"article"
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Dienstleistungsqualität
Success factor
Internal services
329
Interne Dienstleistung
329
Business services
133
Unternehmensdienstleistung
133
Deutschland
80
Germany
80
Consultancy services
44
Unternehmensberatung
44
Human Resource Management
37
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37
Organisatorischer Wandel
35
Organizational change
35
IT service provider
32
IT-Dienstleister
32
Controlling
28
Management control
28
Outsourcing
27
Service quality
26
Business process management
24
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18
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13
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13
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11
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11
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10
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10
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Georgi, Dominik
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Klinski, Sebastian von
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1
Baek, Jihyun
1
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1
Brandon-Jones, Alistair
1
Brokemper, Andreas
1
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1
Chadha, Suresh Kumar
1
Choi, Sunmee
1
Egelhaaf, Matthias
1
Eid, Riyad
1
Fernando, Yudi
1
Fleischman, Gary M.
1
Führing, Meik
1
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1
Guo, Yanru
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Ling, Qian
1
Lohrmann, Matthias
1
Ma, Fei
1
Mahmod Sabri Haron
1
Markfort, Rainer
1
McLaughlin, Amy
1
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Finance bundling and finance transformation : shared services next level
4
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
2
Beschaffungs-Controlling : [Grundsätze und Konzepte zur Optimierung von Einkauf, Beschaffung und Lieferantenmanagement ; Praxisbeispiele aus unterschiedlichen Branchen ; Instrumente, Handlungsempfehlungen und Möglichkeiten der IT-Unterstützung]
1
Erfolgstreiber für das Controlling : Konzepte und Praxislösungen
1
European management journal
1
Global journal of business research : GJBR
1
Handbuch Mitarbeiterbefragung
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Inhouse Consulting
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of purchasing and supply management
1
Journal of service research : JSR
1
Journal of targeting, measurement and analysis for marketing
1
Krankenhausmanagement : Strategien, Konzepte, Methoden
1
Liquid legal : transforming legal into a business savvy, information enabled and performance driven industry
1
Management-Konzepte im Praxistest : State of the art, Anwendungen, Erfolgsfaktoren
1
Personalführung : das DGFP Magazin für das Personalmanagement
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Service business
1
Strategisches IT-Management : Management von IT und IT-gestütztes Management
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Zeitschrift der Unternehmensberatung : ZUb
1
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ECONIS (ZBW)
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1
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
2
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
3
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
4
Legal advisor-service provider-business partner : shifting the mindset of corporate lawyers
Markfort, Rainer
- In:
Liquid legal : transforming legal into a business …
,
(pp. 47-58)
.
2017
Persistent link: https://www.econbiz.de/10011598663
Saved in:
5
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
6
Mitarbeiterspezialbefragung zur internen Dienstleistungsqualität in Shared Service Centern
Ladwig, Désirée
- In:
Handbuch Mitarbeiterbefragung
,
(pp. 187-202)
.
2013
Persistent link: https://www.econbiz.de/10009771873
Saved in:
7
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
8
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
9
A conceptual model for measuring the service quality of shared services organizations
Röder, Stefan
;
Keuper, Frank
- In:
Finance bundling and finance transformation : shared …
,
(pp. 253-271)
.
2013
Persistent link: https://www.econbiz.de/10010252979
Saved in:
10
Process quality and performance in a shared services environment
Lohrmann, Matthias
;
Riedel, Alexander
- In:
Finance bundling and finance transformation : shared …
,
(pp. 225-252)
.
2013
Persistent link: https://www.econbiz.de/10010252980
Saved in:
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