//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
~subject:"Theorie"
~type_genre:"Sammelwerk"
~type_genre:"Working Paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenservice"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Theorie
Kundenservice
161
Customer service
159
Deutschland
55
Germany
54
Beziehungsmarketing
44
Relationship marketing
43
Theory
40
Consumer behaviour
21
Electronic Commerce
21
Konsumentenverhalten
21
E-commerce
19
Dienstleistung
17
Kundenmanagement
17
Customer satisfaction
16
Kundenzufriedenheit
16
Service quality
15
Bundling strategy
13
Leistungsbündel
13
Lieferantenmanagement
12
Supplier relationship management
12
Management
11
Online retailing
11
Online-Handel
11
USA
11
Beziehungsmanagement
10
Kundendienst
10
Kundenorientierung
10
United States
10
Dienstleistungssektor
9
Nachkaufmarketing
9
Service industry
9
Unternehmen
9
Internet
8
Beschwerdemanagement
7
Call centre
7
Callcenter
7
Complaint management
7
Handelsmarketing
7
more ...
less ...
Online availability
All
Free
13
Type of publication
All
Book / Working Paper
53
Type of publication (narrower categories)
All
Sammelwerk
Working Paper
Article in journal
940
Aufsatz in Zeitschrift
940
Hochschulschrift
122
Thesis
111
Aufsatz im Buch
105
Book section
105
Graue Literatur
49
Non-commercial literature
49
Bibliografie enthalten
47
Bibliography included
47
Collection of articles of several authors
31
Arbeitspapier
23
Aufsatzsammlung
23
Case study
18
Fallstudie
18
Konferenzschrift
11
Handbook
7
Handbuch
7
Collection of articles written by one author
6
Sammlung
6
Guidebook
5
Lehrbuch
5
Ratgeber
5
Textbook
5
Conference paper
4
Conference proceedings
4
Konferenzbeitrag
4
Elektronischer Datenträger
2
Accompanied by computer file
1
Elektronischer Datenträger als Beilage
1
Forschungsbericht
1
more ...
less ...
Language
All
German
29
English
23
Spanish
1
Author
All
Helmke, Stefan
5
Hinterhuber, Hans H.
4
Bliemel, Friedhelm
3
Bruhn, Manfred
2
Dangelmaier, Wilhelm
2
Gouthier, Matthias
2
Grunwald, Guido
2
Inderst, Roman
2
Matzler, Kurt
2
Schulz, Norbert
2
Streukens, Sandra
2
Uebel, Matthias
2
Aflaki, Sam
1
Akşin, O. Zeynep
1
Baier, Melanie
1
Barkawi, Karim
1
Biermann, Thomas
1
Bijl, Paul de
1
Bodenstein, Gerhard
1
Buhl, Hans Ulrich
1
Casado, Ana Belén
1
Choudhary, M. Ali
1
Chwolka, Anne
1
Corsten, Hans
1
Dehr, Gunter
1
Emch, Eric R.
1
Fassott, Georg
1
Gouthier, Matthias H. J.
1
Graefe, Gernot
1
Halperin, Basil
1
Hansen, Ursula
1
Harker, Patrick T.
1
Hesselink, Martijn Willem
1
Ho, Benjamin
1
Homburg, Christian
1
Iwaarden, Jos van
1
Jahnke, Hermann
1
Jerger, Christina
1
Kaul, Surabhi
1
Kinkel, Steffen
1
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Helsingin Kauppakorkeakoulu
1
Industrie-Kontakt-Seminar <33, 1999, Kaiserslautern>
1
Instituto Valenciano de Investigaciones Económicas
1
Nomos Verlagsgesellschaft
1
Published in...
All
Beiträge des Fachbereichs Wirtschaftswissenschaften der Universität Osnabrück
2
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
2
Research memorandum / METEOR
2
Wissenschaft & Praxis
2
Würzburg economic papers : WEP
2
Dienstleistungsmanagement : Jahrbuch
1
Discussion paper / Center for Economic Research, Tilburg University
1
Discussion papers in economics
1
Diskussionsarbeit
1
Diskussionsbeiträge der Wirtschaftswissenschaftlichen Fakultät Ingolstadt / Katholische Universität Eichstätt
1
Diskussionsbeiträge des Fachbereichs Wirtschaftswissenschaft der Universität Duisburg - Gesamthochschule
1
ERIM report series research in management
1
Economic Analysis Group discussion paper
1
Edition Blickbuch Wirtschaft
1
Faculty & research / Insead : working paper series
1
Forum Dienstleistungsmanagement
1
International journal of services, economics and management
1
R & D / Institut Eropéen d'Administration des Affaires ; Corporate Renewal Initiative : working papers
1
Technischer Vertrieb
1
Working paper / Indian Institute of Management, Ahmedabad
1
Working paper / National Bureau of Economic Research, Inc.
1
Working paper : working paper series
1
Working paper series / Bradford University School of Management
1
Working paper series / Institute for Monetary and Financial Stability
1
Working papers / EC / Instituto Valenciano de Investigaciones Económicas
1
Working papers / Helsingin Kauppakorkeakoulu : W / Helsinki School of Economics and Business Administration
1
Working papers / W / Helsinki School of Economics and Business Administration
1
ZEW discussion papers
1
Zukunft im Handel : Studien für die Praxis
1
more ...
less ...
Source
All
ECONIS (ZBW)
53
Showing
1
-
10
of
53
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
2
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
3
Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment
Halperin, Basil
;
Ho, Benjamin
;
List, John A.
;
Muir, Ian
-
2019
Persistent link: https://www.econbiz.de/10012005768
Saved in:
4
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
5
Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
;
Kaul, Surabhi
-
2014
Persistent link: https://www.econbiz.de/10010337509
Saved in:
6
Joint optimization of new production, warranty servicing strategy and secondary market supply under consumer returns
Reimann, Marc
;
Zhang, Weihua
-
2013
Persistent link: https://www.econbiz.de/10011587192
Saved in:
7
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Gouthier, Matthias
(
ed.
)
-
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011709816
Saved in:
8
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Gouthier, Matthias
(
ed.
)
-
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
-
2017
-
1. Auflage
" „Design Doing" wird -- Management Summary -- 1. Die Potentiale von Design Thinking im
Kundenservice
-- 1.1 Design Thinking zur …
Persistent link: https://www.econbiz.de/10011924068
Saved in:
9
Managing satisfaction in relationships over time
Aflaki, Sam
;
Popescu, Ioana
-
2010
Persistent link: https://www.econbiz.de/10008807683
Saved in:
10
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->