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~subject:"Dienstleistungssektor"
~type_genre:"Collection of articles of several authors"
~type_genre:"Fallstudiensammlung"
~type_genre:"Übersichtsarbeit"
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Search: "Customer relationship management"
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Subject
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Dienstleistungssektor
Beziehungsmarketing
575
Relationship marketing
575
Deutschland
231
Germany
229
Kundenmanagement
138
Theorie
113
Theory
113
Consumer behaviour
78
Konsumentenverhalten
78
Marketing
73
Marketingmanagement
73
Lieferantenmanagement
71
Supplier relationship management
71
Marketing management
70
Electronic Commerce
56
Beziehungsmanagement
54
Kundenorientierung
54
E-commerce
48
Kundenbindung
45
Unternehmen
44
Management
40
Strategisches Management
39
Online-Marketing
37
Welt
34
World
34
Customer service
32
Internet marketing
32
Kundenservice
32
Brand management
31
Customer integration
31
Dienstleistungsqualität
31
Kundenintegration
31
Markenführung
31
Service quality
31
Erfolgsfaktor
30
Social Web
30
Social web
30
Market research
28
Marktforschung
28
Success factor
28
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Type of publication
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Book / Working Paper
16
Article
1
Type of publication (narrower categories)
All
Collection of articles of several authors
Fallstudiensammlung
Übersichtsarbeit
Article in journal
435
Aufsatz in Zeitschrift
435
Aufsatz im Buch
81
Book section
81
Hochschulschrift
34
Thesis
27
Graue Literatur
19
Non-commercial literature
19
Sammelwerk
16
Arbeitspapier
13
Working Paper
13
Aufsatzsammlung
10
Bibliografie enthalten
9
Bibliography included
9
Case study
7
Fallstudie
7
Lehrbuch
4
Textbook
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Reprint
3
Dissertation u.a. Prüfungsschriften
2
Conference paper
1
Festschrift
1
Handbook
1
Handbuch
1
Konferenzbeitrag
1
Konferenzschrift
1
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1
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German
9
English
8
Swedish
1
Author
All
Bruhn, Manfred
4
Altinay, Levent
1
Andersson, Per
1
Baglieri, Enzo
1
Bennett, Rebekah
1
Bergmann, Marc
1
Boldt, Stefanie
1
Bullinger, Hans-Jörg
1
Dagger, Tracey S.
1
Dahlgaard-Park, Su Mi
1
Drees, Norbert
1
Hadwich, Karsten
1
Hermann, Sibylle
1
Huck, Stephan
1
Jaakkola, Elina
1
Jacobsen, Heike
1
Larbig, Christine
1
Mathew, P. V.
1
McColl-Kennedy, Janet R.
1
O'Brien, Timothy K.
1
Poudel, Surya
1
Russell-Bennett, Rebekah
1
Schiller, Sören
1
Stauss, Bernd
1
Voswinkel, Stephan
1
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Published in...
All
Dienstleistungsmanagement : Jahrbuch
2
Forum Dienstleistungsmanagement
2
Arbeitsbericht IBR
1
Erfurter Hefte zum angewandten Marketing
1
European journal of marketing : EJM
1
Gabler Wissenschaft & Praxis
1
International journal of services, economics and management
1
Journal of service management
1
Management - Business for professionals
1
SIR:s årsbok ...
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Wissenschaft & Praxis
1
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ECONIS (ZBW)
17
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1
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10
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17
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date (oldest first)
1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010125957
Saved in:
3
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
4
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Bruhn, Manfred
(
ed.
);
Hadwich, Karsten
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10010359585
Saved in:
5
Managing consumer services : factory or theater?
Baglieri, Enzo
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10010476951
Saved in:
6
Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V.
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010432133
Saved in:
7
Det mogna tjänstesamhällets förnyelse : affärsmodeller, organisering och affärsrelationer
Andersson, Per
(
contributor
)
-
2013
-
1. uppl.
Persistent link: https://www.econbiz.de/10010240963
Saved in:
8
Services in der Schweiz - ein Reiseführer : / Christine Larbig ... (Hrsg.). Hochschule Luzern - Wirtschaft, Institut für Betriebs- und Regionalökonomie IBR
Larbig, Christine
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009380919
Saved in:
9
Does experience matter? : differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
Dagger, Tracey S.
;
O'Brien, Timothy K.
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1528-1552
Persistent link: https://www.econbiz.de/10008661685
Saved in:
10
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
1
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