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~subject:"E-commerce"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
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E-commerce
Service industry
Customer service
1,662
Kundenservice
1,662
Selling
1,369
Verkauf
1,369
Dienstleistungsqualität
928
Service quality
928
Beziehungsmarketing
926
Relationship marketing
926
Customer satisfaction
828
Kundenzufriedenheit
828
Consumer behaviour
734
Konsumentenverhalten
734
Salespeople
703
Verkaufspersonal
702
Beschwerdemanagement
289
Complaint management
289
USA
254
United States
254
B-to-B-Marketing
225
Business-to-business marketing
225
Dienstleistungssektor
212
Lieferantenmanagement
198
Supplier relationship management
198
Emotion
183
Theory
179
Theorie
178
Sales
161
Einzelhandel
158
Retail trade
158
Online retailing
127
Online-Handel
127
Electronic Commerce
126
Arbeitsverhalten
120
Work behaviour
120
Marketing management
118
Marketingmanagement
117
Services
104
Dienstleistung
100
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Undetermined
202
Free
27
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Article
334
Book / Working Paper
2
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Aufsatz in Zeitschrift
Article in journal
336
Aufsatz im Buch
38
Book section
38
Graue Literatur
22
Non-commercial literature
22
Hochschulschrift
20
Collection of articles of several authors
17
Sammelwerk
17
Thesis
16
Arbeitspapier
15
Working Paper
15
Konferenzschrift
9
Aufsatzsammlung
7
Bibliografie enthalten
7
Bibliography included
7
Conference proceedings
5
Case study
4
Fallstudie
4
Conference paper
2
Konferenzbeitrag
2
Company information
1
Elektronischer Datenträger
1
Firmeninformation
1
Guidebook
1
Interview
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
333
German
3
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Gustafsson, Anders
5
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Svensson, Göran
4
Barnes, Donald C.
3
Brady, Michael K.
3
McColl-Kennedy, Janet R.
3
Otero-Neira, Carmen
3
Telang, Rahul
3
Agnihotri, Raj
2
Alavi, Sascha
2
Asante, Daniel
2
Asante, Eric Adom
2
Bolton, Ruth N.
2
Bowen, David E.
2
Brengman, Malaika
2
Chase, Richard B.
2
Chen, Lin
2
Collier, Joel E.
2
Dasu, Sriram
2
Eilert, Meike
2
Gauquier, Laurens de
2
Gouthier, Matthias H. J.
2
Habel, Johannes
2
Hautamäki, Pia
2
Hill, Sally Rao
2
Høgevold, Nils
2
Julkunen, Saara
2
Koponen, Jonna
2
Kumar, Anuj
2
Kumar, Satinder
2
Kumari, Parveen
2
Kwamega, Michael
2
Lu, Lu
2
Mathies, Christine
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Palmatier, Robert W.
2
Palmeira, Mauricio
2
Pitt, Leyland F.
2
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Published in...
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The journal of services marketing
23
Journal of business research : JBR
16
Journal of retailing and consumer services
14
Journal of service research
10
The service industries journal
10
International journal of hospitality management
9
Journal of service management
9
European journal of operational research : EJOR
8
Journal of service research : JSR
8
International journal of electronic customer relationship management : IJECRM
6
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of contemporary hospitality management
4
Journal of retailing
4
Journal of the Academy of Marketing Science
4
The journal of business & industrial marketing
4
The journal of personal selling & sales management : JPSSM
4
European business review
3
European journal of marketing
3
Information systems research : ISR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of internet commerce
3
Psychology & marketing
3
Transportation research / E : an international journal
3
Australasian marketing journal
2
Business horizons
2
Business process management journal
2
Decision sciences : DS
2
Die Betriebswirtschaft : DBW
2
European journal of marketing : EJM
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of business information systems : IJBIS
2
International journal of electronic commerce : IJEC
2
International journal of industrial organization
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
International journal of services and standards
2
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Source
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ECONIS (ZBW)
336
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331
Organisational culture of customer care: market orientation and service quality
Green, Kenneth W.
;
Chakrabarty, Subrata
;
Whitten, Dwayne
- In:
International journal of services and standards
3
(
2007
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10003459515
Saved in:
332
B2B seller competence : construct development and measurement using a supply chain strategy lens
Rosenzweig, Eve D.
;
Roth, Aleda V.
- In:
Journal of operations management
25
(
2007
)
6
,
pp. 1311-1331
Persistent link: https://www.econbiz.de/10003558875
Saved in:
333
Kunden und Kundenbeziehungen als Ressourcen von Dienstleistungsunternehmungen : eine Analyse aus der Perspektive der ressourcenbasierten Ansätze des strategischen Managements
Gouthier, Matthias H. J.
;
Schmid, Stefan
- In:
Die Betriebswirtschaft : DBW
61
(
2001
)
2
,
pp. 223-239
Persistent link: https://www.econbiz.de/10001570575
Saved in:
334
Kundenentwicklung im Dienstleistungsbereich
Gouthier, Matthias H. J.
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
45
(
1999
)
3
,
pp. 303-318
Persistent link: https://www.econbiz.de/10001428004
Saved in:
335
Preispolitik für industrielle Dienstleistungen
Simon, Hermann
- In:
Die Betriebswirtschaft : DBW
54
(
1994
)
6
,
pp. 719-737
Persistent link: https://www.econbiz.de/10001173807
Saved in:
336
Producer services development and the role of telecommunications : a case study in rural Washington
Kirn, Thomas J.
- In:
Growth and change : a journal of urban and regional policy
21
(
1990
)
4
,
pp. 33-50
Persistent link: https://www.econbiz.de/10001098807
Saved in:
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