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~subject:"E-commerce"
~type_genre:"Non-commercial literature"
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Search: subject_exact:"Consumer complaints"
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E-commerce
Beschwerdemanagement
75
Complaint management
75
Beziehungsmarketing
23
Relationship marketing
23
Consumer behaviour
17
Deutschland
17
Germany
17
Konsumentenverhalten
17
Kundenzufriedenheit
15
Customer satisfaction
14
Theorie
13
Theory
13
Dienstleistungsqualität
9
Service quality
9
Reklamation
7
USA
7
United States
7
Consumer protection
5
Customer service
5
Experiment
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Kundenservice
5
Verbraucherschutz
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Switzerland
4
Bank
3
Bank marketing
3
Bankmarketing
3
Cost-benefit analysis
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Einzelhandel
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Electronic Commerce
3
Internet
3
Kosten-Nutzen-Analyse
3
Kundenbindung
3
Ombudsman
3
Ombudsmann
3
Online retailing
3
Online-Handel
3
Qualitätsmanagement
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Regulation
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Non-commercial literature
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4
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4
Graue Literatur
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Zaugg, Alexandra Daniela
2
Bach, Jonas
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Bijmolt, Tammo H. A.
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Gijsenberg, Maarten J.
1
Gubelmann, Patrick
1
Hirche, Christian F.
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Iseli, Patrick
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Ruoss, Simon
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Working papers / Institut für Wirtschaftsinformatik der Universität Bern
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ECONIS (ZBW)
3
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Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522247
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2
Entscheiden sich Beschwerdeführer auf Grund von Kosten-Nutzen-Überlegungen für den Online-Beschwerdekanal? : Beschwerdekanalwahl als rationale Entscheidung
Gubelmann, Patrick
;
Zaugg, Alexandra Daniela
;
Bach, Jonas
; …
-
2007
Persistent link: https://www.econbiz.de/10003791791
Saved in:
3
Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791818
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