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~subject:"E-commerce"
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Search: subject:"Verbraucherzufriedenheit"
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Subject
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E-commerce
Customer satisfaction
13,432
Kundenzufriedenheit
13,432
Dienstleistungsqualität
6,078
Service quality
6,078
Beziehungsmarketing
5,325
Relationship marketing
5,318
Consumer behaviour
5,315
Konsumentenverhalten
5,315
Satisfaction
1,043
Arbeitszufriedenheit
994
Job satisfaction
984
Customer service
976
Online retailing
975
Online-Handel
975
Kundenservice
974
Qualitätsmanagement
916
Quality management
865
customer satisfaction
839
Holiday behaviour
834
Urlaubsverhalten
834
Electronic Commerce
791
Emotion
770
Beschwerdemanagement
758
Complaint management
757
Verbraucherzufriedenheit
726
Confidence
687
Vertrauen
687
Einzelhandel
659
Markenimage
643
Brand image
642
Retail trade
641
Hotel industry
637
Hotellerie
637
Tourismus
630
Tourism
624
Brand management
621
Markenführung
621
satisfaction
596
Viral marketing
573
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Online availability
All
Undetermined
374
Free
131
Type of publication
All
Article
688
Book / Working Paper
80
Type of publication (narrower categories)
All
Article in journal
671
Aufsatz in Zeitschrift
671
Aufsatz im Buch
17
Book section
17
Graue Literatur
11
Non-commercial literature
11
Hochschulschrift
10
Thesis
9
Arbeitspapier
7
Conference paper
7
Konferenzbeitrag
7
Working Paper
7
Collection of articles of several authors
5
Sammelwerk
5
Aufsatzsammlung
2
Case study
1
Conference proceedings
1
Fallstudie
1
Konferenzschrift
1
Reprint
1
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Language
All
English
752
German
16
Author
All
Anderson, Rolph E.
4
Rohman, Fatchur
4
Usman, Osly
4
Bang, Nguyen
3
Betz, Jürgen
3
Hammerschmidt, Maik
3
Khan, Mohammed Naved
3
Lee, Jeoung Yul
3
Leeuwen, Eveline S. van
3
Leonard, Lori N. K.
3
Marimon, Frederic
3
Matos, Celso Augusto de
3
Mohd-Any, Amrul Asraf
3
Muathe, Stephen
3
Mutum, Dilip S.
3
Mwencha, Peter
3
Neuts, Bart
3
Pereira, Hélia Gonçalves
3
Prybutok, Victor R.
3
Ricard, Line
3
Rodríguez-Díaz, Manuel
3
Román, Sergio
3
Romão, João
3
Sachan, Amit
3
Silva, Susana C.
3
Su, Jiafu
3
Swaminathan, Srinivasan
3
Zhang, Yu
3
Abdul Rahman
2
Adhikari, Arnab
2
Aggarwal, Aanchal
2
Ahmad, Asad
2
Al-nassar, Bilal Ali Yaseen
2
Anshu, Kumari
2
Arora, Richa
2
Arsalan Najmi
2
Ba, Sulin
2
Bala, Pradip Kumar
2
Bauer, Hans H.
2
Başaran, Bülent
2
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Institution
All
National Bureau of Economic Research
1
Published in...
All
Journal of retailing and consumer services
46
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of business information systems : IJBIS
13
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Electronic commerce research
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management
4
International journal of services technology and management : IJSTM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of electronic commerce research : JECR
4
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ECONIS (ZBW)
768
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731
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768
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731
Culture influences on emotional responses to on-line store atmospheric cues
Davis, Lenita
;
Wang, Sijun
;
Lindridge, Andrew
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 806-812
Persistent link: https://www.econbiz.de/10003736754
Saved in:
732
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
733
The effect of expertise on consumers' satisfaction with the use of interactive recommendation agents
Su, Hung-jen
;
Comer, Lucette B.
;
Lee, Sanghyun
- In:
Psychology & marketing
25
(
2008
)
9
,
pp. 859-880
Persistent link: https://www.econbiz.de/10003750005
Saved in:
734
Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian
;
Jeong, Miyoung
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
Saved in:
735
Second life : your world. Your imagination. - Your success? ; eine empirische Analyse des Erfolgspotentials von Second Life
Huber, Frank
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003712427
Saved in:
736
Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina
;
Ilioudi, Stamatia
;
Siassiakos, …
- In:
International journal of electronic customer …
2
(
2008
)
3
,
pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
Saved in:
737
The role of e-sellers' overall reputation on trust formation, purchase intention and purchase satisfaction : a developing country perspective
Shareef, Mahmud Akhter
;
Kumar, Vinod
;
Kumar, Uma
; …
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 105-134
Persistent link: https://www.econbiz.de/10003781018
Saved in:
738
An exploratory study of the impact of e-service process on online customer satisfaction
Ba, Sulin
;
Johansson, Wayne C.
- In:
Production and operations management : an international …
17
(
2008
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10003754458
Saved in:
739
New insights in the quality satisfaction link : identifying asymmetric and dynamic effects
Bauer, Hans H.
;
Falk, Thomas
;
Hammerschmidt, Maik
; …
-
2008
Persistent link: https://www.econbiz.de/10003755159
Saved in:
740
The role of product involvement in e-service evaluations
Wang, Paul
;
Gudergan, Siegfried
;
Lings, Ian
- In:
International journal of electronic marketing and …
2
(
2008/09
)
1
,
pp. 59-79
Persistent link: https://www.econbiz.de/10003651016
Saved in:
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