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~subject:"Einzelhandel"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
~type_genre:"Umfrage"
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Search: subject_exact:"Selbstbedienung"
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Einzelhandel
Selbstbedienung
320
Self-service
318
Consumer behaviour
196
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196
Customer satisfaction
105
Kundenzufriedenheit
105
Dienstleistungsqualität
99
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75
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49
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39
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Journal of retailing and consumer services
4
Managing service quality : MSQ ; an international journal
3
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2
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2
International journal of retail and distribution management
2
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1
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MSI reports : working paper series
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Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
39
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1
Organizational resilience and internal branding : investigating the effects triggered by self-service technology
Biedenbach, Galina
;
Biedenbach, Thomas
;
Hultén, Peter
; …
- In:
The journal of brand management : an international journal
29
(
2022
)
4
,
pp. 420-433
Persistent link: https://www.econbiz.de/10013270451
Saved in:
2
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis
Duarte, Paulo
;
Silva, Susana C.
;
Linardi, Marcelo Augusto
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 140-163
Persistent link: https://www.econbiz.de/10013552651
Saved in:
3
Facilitation of women's employment in the retail sector : a study of Independent Self-service Stores (ISS) in Mumbai
Borkar, Aman
;
Barat, Poulami
;
Yadav, Shikha
- In:
South Asian journal of management : SAJM
30
(
2023
)
3
,
pp. 55-72
Persistent link: https://www.econbiz.de/10014438971
Saved in:
4
The great new shopping idea : introducing self-service retailing in the British Isles
Morrison, Kathryn A.
- In:
History of retailing and consumption
9
(
2023
)
1
,
pp. 57-81
Persistent link: https://www.econbiz.de/10014391883
Saved in:
5
Self-recovery after self-service technology failures : do motivations and self-efficacy matter?
Chiu, Yen-Ting Helena
;
Dung Minh Nguyen
;
Hofer, Katharina
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1195-1212
Persistent link: https://www.econbiz.de/10014484077
Saved in:
6
Scan it, buy it, pay it : customers' psychological contracts as partial employees in retail
Audrin, Bertrand
;
Audrin, Catherine
- In:
Personnel review
52
(
2023
)
5
,
pp. 1387-1404
Persistent link: https://www.econbiz.de/10014310841
Saved in:
7
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
8
Customer reactions to self-checkout discontinuance
Rinta-Kahila, Tapani
;
Penttinen, Esko
;
Kumar, Ashish
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581860
Saved in:
9
Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
10
Antecedents of self-service technology in brick and mortar stores in India : an empirical study in the COVID-19 pandemic environment
Archana Singh
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 244-258
Persistent link: https://www.econbiz.de/10012671190
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