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~subject:"Electronic Banking"
~subject:"Technological change"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
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Electronic Banking
Technological change
Selbstbedienung
319
Self-service
318
Consumer behaviour
196
Konsumentenverhalten
196
Customer satisfaction
105
Kundenzufriedenheit
105
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99
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99
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75
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75
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49
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39
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39
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37
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Article
59
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Aufsatz in Zeitschrift
Conference proceedings
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59
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4
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2
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2
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1
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1
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The journal of services marketing
4
International journal of hospitality management
3
Journal of business research : JBR
2
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2
Journal of service research : JSR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
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2
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2
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2
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1
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1
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1
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1
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1
International journal of management concepts and philosophy : IJMCP
1
International journal of quality & reliability management
1
International journal of quality and service sciences
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International journal of retail & distribution management
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International journal of retail and distribution management
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Italian journal of marketing : ITJM
1
Journal for global business advancement : JGBA
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Journal of Indian business research
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Journal of business ethics : JBE
1
Journal of economic development
1
Journal of engineering and technology management : JET-M
1
Journal of financial services marketing : JFSM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of marketing
1
Journal of payments strategy & systems
1
Journal of retailing and consumer services
1
Manufacturing & service operations management : M & SOM
1
Marketing : ZFP ; journal of research and management
1
Problems and perspectives in management : PPM ; international research journal
1
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ECONIS (ZBW)
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1
Artificial intelligence and declined guilt : retailing morality comparison between human and ai
Giroux, Marilyn
;
Kim, Jungkeun
;
Lee, Jacob C.
;
Park, Jongwon
- In:
Journal of business ethics : JBE
178
(
2022
)
4
,
pp. 1027-1041
Persistent link: https://www.econbiz.de/10013271668
Saved in:
2
An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.
;
Massara, Francesco
;
Raggiotto, Francesco
- In:
Italian journal of marketing : ITJM
2022
(
2022
)
2
,
pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
Saved in:
3
Customers' technology know-how and error-correction capability in using self-service technologies
Galdolage, B. S.
- In:
Vidyodaya journal of management : VJM
8
(
2022
)
1
,
pp. 143-168
Persistent link: https://www.econbiz.de/10014233595
Saved in:
4
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis
Duarte, Paulo
;
Silva, Susana C.
;
Linardi, Marcelo Augusto
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 140-163
Persistent link: https://www.econbiz.de/10013552651
Saved in:
5
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
6
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
7
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
8
Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform
Wang, Xueqin
;
Wong, Yiik Diew
;
Liu, Feng
;
Yuen, Kum Fai
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468826
Saved in:
9
Designing gamified interactions with self-service technology at restaurants
Lee, Wangoo
;
Lu, Lu
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325583
Saved in:
10
Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V.
;
Kathuria, Abhishek
;
Khuntia, Jiban
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 76-109
Persistent link: https://www.econbiz.de/10013188305
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