//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Emotion"
~subject:"Self-service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Patterson, Paul G."
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Emotion
Self-service
Dienstleistungsqualität
15
Service quality
15
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Customer satisfaction
10
Kundenzufriedenheit
10
Beschwerdemanagement
6
Complaint management
6
Dienstleistungssektor
6
Service industry
6
Thailand
6
Australia
4
Australien
4
Customer service
4
Financial audit
4
Kundenservice
4
Professional services
4
Wirtschaftsprüfung
4
Arbeitszufriedenheit
3
Job satisfaction
3
KMU
3
Leistungsmotivation
3
SME
3
Selbstbedienung
3
Services
3
USA
3
United States
3
Work motivation
3
Business services
2
Cognition
2
Communication
2
Confidence
2
Consultancy services
2
Cross-cultural management
2
Cross-selling
2
Cultural identity
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Patterson, Paul G.
6
Harris, Jennifer
3
McColl-Kennedy, Janet R.
3
Wang, Cheng
3
Brady, Michael K.
2
Smith, Amy K.
1
Surachartkumtonkun, Jiraporn
1
more ...
less ...
Published in...
All
Journal of service research : JSR
3
Australian journal of management
1
Journal of retailing
1
Journal of service management
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Modelling the habit of self-service technology usage
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Australian journal of management
42
(
2017
)
3
,
pp. 462-481
Persistent link: https://www.econbiz.de/10011777670
Saved in:
2
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
3
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
4
The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
Saved in:
5
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
Saved in:
6
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->