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~subject:"Emotion"
~type_genre:"Aufsatz im Buch"
~type_genre:"Elektronischer Datenträger als Beilage"
~type_genre:"Government document"
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Emotion
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94
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64
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2
A Research Agenda for Service Marketing
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Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Applying predictive analytics within the service sector
1
Competitive advantage : strategies, management and performance
1
Die Fachhochschule der Deutschen Bundesbank in Hachenburg : Festschrift für den langjährigen Rektor Prof. Dr. Dietrich Schönwitz
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Geschenkt wird einer nichts - oder doch? : Festschrift für Gertraude Krell ; Programmatisches, Personalpolitik, Gender, Diversity, diskursive Anknüpfungen
1
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
Research companion to emotion in organizations
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Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
2
Predictive analysis of emotions for improving customer services
Jain, Vinay Kumar
;
Kumar, Shishir
- In:
Applying predictive analytics within the service sector
,
(pp. 125-134)
.
2017
Persistent link: https://www.econbiz.de/10011637810
Saved in:
3
The nature of kindness : the key to competitive advantage
Caldwell, Cam
;
Anderson, Verl
- In:
Competitive advantage : strategies, management and …
,
(pp. 147-159)
.
2017
Persistent link: https://www.econbiz.de/10011732348
Saved in:
4
The customer experience of emotional labor
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Wang, Karyn L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 127-151)
.
2013
Persistent link: https://www.econbiz.de/10009661154
Saved in:
5
Lagged influences of customer mistreatment on employee mood : moderating roles of maladaptive emotion regulation strategies
Zhan, Yujie
;
Wang, Mo
;
Shi, Junqi
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 203-224)
.
2013
Persistent link: https://www.econbiz.de/10010222118
Saved in:
6
No emotions - no money : wie Autoservices aus Sicht der Hirnforschung emotionalisiert werden können
Häusel, Hans-Georg
- In:
Aftersales in der Automobilwirtschaft : Konzepte für …
,
(pp. 67-78)
.
2012
Persistent link: https://www.econbiz.de/10011625956
Saved in:
7
Emotionsarbeit : ein Update
Rastetter, Daniela
- In:
Geschenkt wird einer nichts - oder doch? : Festschrift …
,
(pp. 49-54)
.
2012
Persistent link: https://www.econbiz.de/10011648194
Saved in:
8
Doing emotion in service encounters : service agents' perceptions of emotional labor and emotional contagion
Ashforth, Blake E.
;
Tomiuk, Marc A.
;
Kulik, Carol T.
- In:
Research companion to emotion in organizations
,
(pp. 335-348)
.
2008
Persistent link: https://www.econbiz.de/10003761718
Saved in:
9
Psycho-logisches Banking
Heiring, Werner
- In:
Die Fachhochschule der Deutschen Bundesbank in …
,
(pp. 99-124)
.
2006
Persistent link: https://www.econbiz.de/10003377039
Saved in:
10
Effects of consumers' mood in a personal sales conversation
Gierl, Heribert
;
Bambauer, Silke
- In:
Advertising and communication : proceedings 4th …
,
(pp. 278-286)
.
2005
Persistent link: https://www.econbiz.de/10003353831
Saved in:
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