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~subject:"Gerechtigkeit"
~subject:"Niederlande"
~subject:"Theorie"
~type_genre:"Arbeitspapier"
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Gerechtigkeit
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Call centre
59
Callcenter
59
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15
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ECONIS (ZBW)
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A logistic regressionand linear programming approach for multi-skill staffing optimization in call centers
Thuy Anh Ta
;
Mai Tien
;
Bastin, Fabian
;
L'Ecuyer, Pierre
-
2022
Persistent link: https://www.econbiz.de/10013279842
Saved in:
2
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
Persistent link: https://www.econbiz.de/10011637440
Saved in:
3
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
performance of a sample of
call
centre
agents. We exploit variation in the number of hours worked by the same employee across days …
Persistent link: https://www.econbiz.de/10011641767
Saved in:
4
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
Persistent link: https://www.econbiz.de/10011666396
Saved in:
5
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence...
Persistent link: https://www.econbiz.de/10011757773
Saved in:
6
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence...
Persistent link: https://www.econbiz.de/10011758792
Saved in:
7
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence...
Persistent link: https://www.econbiz.de/10011763630
Saved in:
8
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence...
Persistent link: https://www.econbiz.de/10011764924
Saved in:
9
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
Persistent link: https://www.econbiz.de/10011631878
Saved in:
10
Statistical and economic evaluation of time series models for forecasting arrivals at call centers
Bastianin, Andrea
;
Galeotti, Marzio
;
Manera, Matteo
-
2017
Call centers' managers are interested in obtaining accurate forecasts of call arrivals because these are a key input in staffing and scheduling decisions. Therefore their ability to achieve an optimal balance between service quality and operating costs ultimately hinges on forecast accuracy. We...
Persistent link: https://www.econbiz.de/10011599302
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