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~subject:"Hotellerie"
~subject:"Innovation"
~type_genre:"Case study"
~type_genre:"Fallstudie"
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Search: "Dienstleistungsqualität"
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Hotellerie
Innovation
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
Relationship marketing
22
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16
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16
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15
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9
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9
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9
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Messung
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6
Electronic banking
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Performance-Messung
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China
5
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5
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40
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40
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22
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22
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18
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15
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12
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10
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7
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Dabestani, Reza
2
Shirouyehzad, Hadi
2
Arabzad, S. Mohammad
1
Aryanezhad, Mir-Bahador
1
Aziz, Nisar Ahmed
1
Balbastre-Benavent, Francisco
1
Bravo Sánchez, Carlos
1
Crisafulli, Benedetta
1
Cudney, Elizabeth A.
1
Egg, Gerrit
1
Hsieh, Ling-Feng
1
Iacobucci, Dawn
1
Kanellopoulos, Dimitris
1
Lazarinis, Fotis
1
Lin, Li-Hung
1
Lin, Yi-Yin
1
Lofti, Farhad Hosseinzadeh
1
Lotfi, Farhad Hosseinzadeh
1
Masoudi, Ali
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Nicolajsen, Hanne Westh
1
Paryani, Kioumars
1
Redondo-Cano, Ana María
1
Scupola, Ada
1
Shahin, Arash
1
Singh, Jaywant
1
Sparrow, John
1
Speicher, Nadine
1
Viada-Stenger, M. Clara
1
Weber, Karin
1
Yang, Ching-Chow
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International journal of business information systems : IJBIS
1
International journal of business innovation and research
1
International journal of productivity and quality management : IJPQM
1
International journal of services and operations management
1
Journal of travel and tourism marketing
1
Marketing through minefields
1
Quality management journal : QMJ
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service business : an international journal
1
Services marketing cases in emerging markets : an asian perspective
1
The journal of business & industrial marketing
1
The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
15
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1
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10
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15
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date (newest first)
date (oldest first)
1
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
2
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
3
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
4
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
5
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
6
Developing a localisation indicator for chain hotel websites : a Greek case study
Kanellopoulos, Dimitris
;
Lazarinis, Fotis
- In:
International journal of business information systems : …
5
(
2010
)
3
,
pp. 309-327
Persistent link: https://www.econbiz.de/10003968753
Saved in:
7
The implementation of a quality management system based on the Q tourist quality standard : the case of hotel sector
Viada-Stenger, M. Clara
;
Balbastre-Benavent, Francisco
; …
- In:
Service business : an international journal
4
(
2010
)
3/4
,
pp. 177-196
Persistent link: https://www.econbiz.de/10008746904
Saved in:
8
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
9
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
10
Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Weber, Karin
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 195-199
Persistent link: https://www.econbiz.de/10003863498
Saved in:
1
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