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~subject:"Hotellerie"
~subject:"Job satisfaction"
~type_genre:"Case study"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"Käuferzufriedenheit"
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Hotellerie
Job satisfaction
Customer satisfaction
136
Kundenzufriedenheit
136
Beziehungsmarketing
31
Relationship marketing
31
Dienstleistungsqualität
28
Service quality
28
Deutschland
20
Germany
19
Qualitätsmanagement
13
Measurement
12
Messung
12
Quality management
11
Verbraucherzufriedenheit
10
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9
Kundenservice
9
USA
9
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9
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8
Kundenbindung
8
Consumer behaviour
7
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7
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Holiday behaviour
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Marketing theory
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5
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5
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1,274
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64
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64
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41
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19
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16
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Abu-Dieh, Ala'a
1
Abu-Dieh, Musa
1
Beckett, Nigel P.
1
Chang, Tsun-jin
1
Chiou, Andy Y.
1
Falter, Mareike
1
Hausmann, Natascha
1
Herath, Hanshika Madushani
1
Hung, Kuei-chung
1
Kopelman, Richard E.
1
Kralj, Anna
1
Kuo, Tsuang
1
Lin, Ming-yuan
1
Lipani, Louis J.
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Mikulić, Josip
1
Munasinghe, Sarath
1
Nave, Ana Cláudia
1
Paço, Arminda M. Finisterra do
1
Prebežac, Darko
1
Sardana, G. D.
1
Siti-Nabiha, A. K.
1
Solnet, David
1
Thum, W. Y.
1
Töpfer, Armin
1
Warren, Lorraine
1
Zhu, Zhu
1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Cases on management and organizational behavior in an Arab context
1
Employee relations
1
Global business and organizational excellence : a review of research & best practices
1
International journal of commerce and management
1
International journal of hospitality management
1
Managerial strategies and solutions for business success in Asia
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
13
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1
Wohlbefinden als neue Erfolgsgröße im Dienstleistungsmanagement : eine Analyse von Kunden- und Mitarbeiterwohlbefinden im Dienstleistungskontext
Falter, Mareike
-
2019
Persistent link: https://www.econbiz.de/10012063857
Saved in:
2
Domestic tourist satisfaction in a Colonial Hotel and its implications for management : the case of Bandarawela Hotel, Sri Lanka
Herath, Hanshika Madushani
;
Munasinghe, Sarath
- In:
Managerial strategies and solutions for business …
,
(pp. 304-316)
.
2017
Persistent link: https://www.econbiz.de/10011611989
Saved in:
3
Survey-Feedback in internationalen Organisationen : affektive Einflüsse auf organisationale Einstellungen
Hausmann, Natascha
-
2015
Persistent link: https://www.econbiz.de/10011494882
Saved in:
4
A case of leadership styles : the new boss
Abu-Dieh, Musa
;
Abu-Dieh, Ala'a
;
Warren, Lorraine
- In:
Cases on management and organizational behavior in an …
,
(pp. 226-240)
.
2014
Persistent link: https://www.econbiz.de/10010238237
Saved in:
5
Corporate volunteering : a case study centred on the motivations, satisfaction and happiness of company employees
Paço, Arminda M. Finisterra do
;
Nave, Ana Cláudia
- In:
Employee relations
35
(
2013
)
5
,
pp. 547-559
Persistent link: https://www.econbiz.de/10009792078
Saved in:
6
A case study of service desk's performance measurement system
Siti-Nabiha, A. K.
;
Thum, W. Y.
;
Sardana, G. D.
- In:
International journal of commerce and management
22
(
2012
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10009582109
Saved in:
7
Interpreting the success of Zappos.com, Four Seasons, and Nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.
;
Chiou, Andy Y.
;
Lipani, Louis J.
; …
- In:
Global business and organizational excellence : a …
31
(
2011/12
)
6
,
pp. 63-78
Persistent link: https://www.econbiz.de/10009615506
Saved in:
8
Evaluating hotel animation programs at Mediterranean sun-and-sea resorts : an impact-asymmetry analysis
Mikulić, Josip
;
Prebežac, Darko
- In:
Tourism management : research, policies, practice
32
(
2011
)
3
,
pp. 688-696
Persistent link: https://www.econbiz.de/10008907700
Saved in:
9
Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna
;
Solnet, David
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
Saved in:
10
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
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