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~subject:"Human Resource Management"
~subject:"Kundenzufriedenheit"
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Human Resource Management
Kundenzufriedenheit
Callcenter
1,000
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966
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185
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128
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117
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111
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Doellgast, Virginia
6
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Kwon, Hyunji
5
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4
Ryan, Gerard
4
Abdullateef, Aliyu Olayemi
3
Aparicio-Valverde, Mireia
3
Bassamboo, Achal
3
Chicu, Dorina
3
Hannif, Zeenobiyah
3
Russell, Bob
3
Thite, Mohan
3
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2
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Aksoy, Lerzan
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Andreassen, Tor Wallin
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Ang, Soon
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Araghi, Mojtaba
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The next available operator : managing human resources in Indian business process outsourcing industry
5
Industrial relations : a journal of economy & society
3
Manufacturing & service operations management : M & SOM
3
Employee relations
2
Human resource management
2
ILR review : the journal of work and policy
2
Journal of strategic marketing
2
Working paper series / Center for Advanced Human Resource Studies
2
Academy of Management journal : AMJ
1
Administrative Sciences : open access journal
1
Advances in industrial and labor relations
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Area 14 / Scienze politiche e sociali
1
Asia Pacific journal of human resources : APJHR
1
Banken im Wandel : Direktbanken und Direct Banking
1
Bericht / Institut zur Erforschung Sozialer Chancen
1
Betriebswirtschaftliche Forschung zur Unternehmensführung
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Brookings trade forum
1
Business process management journal
1
Business research quarterly : BRQ
1
Case studies on outsourcing trends ; Vol. 1
1
Die große Hoffnung für das 21. Jahrhundert? : Perspektiven und Strategien für die Entwicklung der Dienstleistungsbeschäftigung
1
Economic and industrial democracy
1
Expanding the boundaries of work-family research : a vision for the future
1
Finanzierung, Leasing, Factoring : FLF
1
Global journal of business management : GJBM
1
Human relations
1
Human resource management journal
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International business review : the official journal of the European International Business Academy
1
International employment relations review
1
International journal of Indian culture and business management
1
International journal of business excellence
1
International journal of contemporary hospitality management
1
International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
1
International journal of human resources development and management : IJHRDM
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
109
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71
An evolution model for inbound call centres design
Gonzalez, Maria Teresa
;
Pines, Edward
- In:
International journal of productivity and quality …
5
(
2010
)
4
,
pp. 401-427
Persistent link: https://www.econbiz.de/10003977724
Saved in:
72
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
Saved in:
73
Sustainability of the international sourcing model
Knights, David
- In:
Organizing and managing in the era of globalization
,
(pp. 111-145)
.
2010
Persistent link: https://www.econbiz.de/10003952885
Saved in:
74
Zielorientierte Personalentwicklung im Callcenter Outbound : zufriedene Leute machen den Unterschied
Knauber, Bernt
- In:
Finanzierung, Leasing, Factoring : FLF
56
(
2009
)
4
,
pp. 169-171
Persistent link: https://www.econbiz.de/10003855971
Saved in:
75
Work design variation and outcomes in call centers: strategic choice and institutional explanations
Holman, David
;
Frenkel, Stephen
;
Sørensen, Ole
;
Wood, …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 510-532
Persistent link: https://www.econbiz.de/10003883035
Saved in:
76
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
Saved in:
77
The next available operator : managing human resources in Indian business process outsourcing industry
Thite, Mohan
(
contributor
);
Russell, Bob
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003785330
Saved in:
78
Talentmanagement in Customer Care-Organisationseinheiten
Naber, Nico
;
Scollar, Claire
- In:
Talentmanagement im Mittelstand
,
(pp. 120-139)
.
2009
Persistent link: https://www.econbiz.de/10003919683
Saved in:
79
An overview of the Indian contact centre industry
Wallace, Catriona
- In:
The next available operator : managing human resources …
,
(pp. 13-32)
.
2009
Persistent link: https://www.econbiz.de/10003923597
Saved in:
80
Human resource management in Indian call centres/business process outsourcing
Thite, Mohan
;
Russell, Bob
- In:
The next available operator : managing human resources …
,
(pp. 33-58)
.
2009
Persistent link: https://www.econbiz.de/10003923602
Saved in:
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