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~subject:"India"
~subject:"Service quality"
~type_genre:"Case study"
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India
Service quality
Qualitätsmanagement
385
Quality management
371
Deutschland
83
Germany
81
USA
40
United States
40
Prozessmanagement
36
Lean Management
35
Business process management
34
Lean management
34
Theorie
31
Theory
31
Dienstleistungsqualität
28
Organisatorischer Wandel
27
Organizational change
27
Einführung
24
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24
Indien
22
Strategisches Management
22
Erfolgsfaktor
20
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20
Automotive industry
19
Beziehungsmarketing
19
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19
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19
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19
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18
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18
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18
Standardisierung
17
Standardization
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Projektmanagement
16
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14
Lean Production
14
Lean production
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Unternehmenskultur
14
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1
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1
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Article
43
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6
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Case study
Article in journal
2,048
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2,048
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162
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162
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141
Thesis
121
Graue Literatur
119
Non-commercial literature
119
Arbeitspapier
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Working Paper
61
Fallstudie
49
Collection of articles of several authors
45
Sammelwerk
45
Conference paper
37
Konferenzbeitrag
37
Bibliografie enthalten
33
Bibliography included
33
Konferenzschrift
27
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23
Amtsdruckschrift
19
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19
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17
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10
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9
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8
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8
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3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
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2
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2
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2
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2
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2
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English
44
German
5
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Khanduja, Dinesh
3
Chintha, Suresh Kumar
2
Cudney, Elizabeth A.
2
Devadasan, S. R.
2
Singh, Bikram Jit
2
Smith, Alan D.
2
Soltani, Ebrahim
2
Vinodh, S.
2
Abedin, Farhana
1
Ahlert, Martin
1
Ajmal, Mian M.
1
Anwar, Md. Rajib
1
Atanasovski, Jane
1
Balbontin, Alex A.
1
Banwet, D. K.
1
Bewoor, Anand K.
1
Bhatnagar, Jyotsna
1
Biswas, Suman
1
Breja, S. K.
1
Bremecker, Michael
1
Bruhn, Manfred
1
Chandra, Mahesh
1
Chaudhuri, Atanu
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Li-fei
1
Chopra, Arvind
1
Choudhary, Asim
1
Chuancharoen, Supakij
1
Deshpande, D. P.
1
Elrod, Cassandra C.
1
Eppler, Martin J.
1
Fließ, Sabine
1
Frąś, Józef
1
Garg, Dixit
1
Gijo, E. V.
1
Halder, Supratim
1
Haleem, Abid
1
Helo, Petri T.
1
Hossain, Muhammad Enayet
1
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Erasmus Research Institute of Management
1
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The TQM journal : the international review of organizational improvement
6
International journal of productivity and quality management : IJPQM
3
International journal of services and operations management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
World class applications of Six Sigma : [real world examples of success]
3
International journal of business excellence
2
International journal of quality & reliability management
2
International journal of quality and innovation
2
International journal of services technology and management
2
Quality management journal : QMJ
2
Cases on branding strategies and product development : successes and pitfalls
1
Dienstleistungscontrolling
1
ERIM report series research in management
1
International journal of management & enterprise development : IJMED
1
International journal of management practice : IJMP
1
International journal of production research
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
International journal of six sigma and competitive advantage : IJSSCA
1
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
1
Managing service quality : MSQ ; an international journal
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
R & D management
1
Service business
1
The changing face of people management in India
1
The service industries journal
1
Tourism management : research, policies, practice
1
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Source
All
ECONIS (ZBW)
49
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49
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1
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
Saved in:
2
Dynamic design for quality for total quality advantage : a benchmarking case study from Indian automobile manufacturing sector
Pal, S. S.
;
Jasial, Sumeet Singh
- In:
Knowledge and process management : the journal of …
22
(
2015
)
2
,
pp. 78-87
Persistent link: https://www.econbiz.de/10011400893
Saved in:
3
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
4
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
5
Application of Six Sigma to improve the quality of the road for wind turbine installation
Gijo, E. V.
;
Sarkar, Ashok
- In:
The TQM journal : the international review of …
25
(
2013
)
3
,
pp. 244-258
Persistent link: https://www.econbiz.de/10009740256
Saved in:
6
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
7
Simultaneous improvement in development time, cost and quality : a practical framework for generic pharmaceuticals industry
Chaudhuri, Atanu
- In:
R & D management
43
(
2013
)
3
,
pp. 227-241
Persistent link: https://www.econbiz.de/10009766371
Saved in:
8
Improvement of Sigma level of a foundry : a case study
Kumar, Sushil
;
Satsangi, P. S.
;
Prajapati, D. R.
- In:
The TQM journal : the international review of …
25
(
2013
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10009732308
Saved in:
9
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
10
Essentials of D-phase to secure the competitive advantage through Six Sigma
Singh, Bikram Jit
;
Khanduja, Dinesh
- In:
International journal of business excellence
5
(
2012
)
1/2
,
pp. 35-51
Persistent link: https://www.econbiz.de/10009425546
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