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~subject:"Konsumentenverhalten"
~subject:"Relationship marketing"
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Search: "Qu, Hailin"
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Konsumentenverhalten
Relationship marketing
Consumer behaviour
20
Hotel industry
18
Hotellerie
18
Beziehungsmarketing
15
China
14
Dienstleistungsqualität
14
Service quality
14
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Qu, Hailin
25
Kim, Haemi
3
Kim, Miyoung
3
Im, Jinyoung
2
Lin, Derong
2
Wang, Yao-Chin
2
Ali Eliwa, Rasha
1
Beck, Jeffrey A.
1
Boo, Soyoung
1
Cai, Ruiying
1
Chen, Yong
1
Chi, Christina Geng-Qing
1
Cui, Feng
1
Im, Holly Hyunjung
1
Kim, Dong Jin
1
Kim, Lisa Hyunjung
1
Kim, Yumi Park
1
Ksu, Maxwell K.
1
Lee, Hyangjung
1
Li, Shuhao
1
Liu, Jing
1
Lo, Ada
1
Lo, Ada S.
1
Ma, Emily
1
Ma, Emily Jintao
1
Mahasuweerachai, Patcharaporn
1
Park, Yumi
1
Shi, Zhao
1
Song, Jahyun
1
Tavitiyaman, Pimtong
1
Wang, Chunyang
1
Washburn, Isaac
1
Wei, Min
1
Yang, Jing
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International journal of hospitality management
8
Journal of travel and tourism marketing
6
Tourism management : research, policies, practice
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
25
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1
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
2
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
3
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
4
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
5
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
Saved in:
6
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
7
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
8
The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
- In:
International journal of hospitality management
77
(
2019
),
pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
Saved in:
9
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
10
The impact of perceived security and consumer innovativeness on e-loyalty in online travel shopping
Cui, Feng
;
Lin, Derong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
35
(
2018
)
6
,
pp. 819-834
Persistent link: https://www.econbiz.de/10011918096
Saved in:
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