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~subject:"Konsumentenverhalten"
~subject:"Service industry"
~type_genre:"Sammlung"
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Konsumentenverhalten
Service industry
Beschwerdemanagement
5
Complaint management
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Consumer behaviour
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Customer satisfaction
2
Customer service
2
Kundenservice
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574
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Hellemann, Niklas Jan
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Niemann, Antje
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Shulman, Jeffrey D.
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RWTH Aachen
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ECONIS (ZBW)
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Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
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2017
Persistent link: https://www.econbiz.de/10011705406
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2
Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje
-
2016
Persistent link: https://www.econbiz.de/10011686853
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3
Essays on modeling product returns and durable goods secondary markets
Shulman, Jeffrey D.
-
2006
Persistent link: https://www.econbiz.de/10003946503
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