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~subject:"Konsumentenverhalten"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"After-Sales-Management"
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Konsumentenverhalten
Customer service
16
Kundenservice
16
Dienstleistungsqualität
5
Service quality
5
Consumer behaviour
4
Emotion
4
Online retailing
4
Online-Handel
4
Verbraucherverhalten
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Beschwerdemanagement
2
Complaint management
2
Data protection
2
Datenschutz
2
Deutschland
2
Dienstleistung
2
Digitalisierung
2
Electronic Commerce
2
Experiment
2
Germany
2
Kundenbetreuung
2
Kundenmanagement
2
Theorie
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Theory
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Arbeitsmobilität
1
B-to-B-Marketing
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Bank
1
Beschwerde
1
Betrieblicher Konflikt
1
Betriebliches Bildungsmanagement
1
Big Data
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Big data
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Brand community
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Bundling strategy
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Business process management
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Business-to-business marketing
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Collection of articles written by one author
Article in journal
593
Aufsatz in Zeitschrift
593
Hochschulschrift
42
Aufsatz im Buch
31
Book section
31
Thesis
29
Graue Literatur
23
Non-commercial literature
23
Arbeitspapier
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Working Paper
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Collection of articles of several authors
8
Sammelwerk
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Bibliografie enthalten
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Bibliography included
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Case study
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Fallstudie
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Aufsatzsammlung
4
Sammlung
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Ratgeber
3
Conference paper
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Guidebook
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Conference proceedings
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Handbuch
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English
4
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Buhl, Hans Ulrich
1
Haager, Stephanie
1
Jerger, Christina
1
Niemann, Antje
1
Sarikaya, Serkan
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ECONIS (ZBW)
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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2
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
-
2018
Persistent link: https://www.econbiz.de/10012020297
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3
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
4
Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje
-
2016
Persistent link: https://www.econbiz.de/10011686853
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