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~subject:"Krankenhaus"
~type_genre:"Conference paper"
~type_genre:"Conference proceedings"
~type_genre:"Übersichtsarbeit"
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Search: "Dienstleistungsqualität"
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Krankenhaus
Dienstleistungsqualität
226
Service quality
226
Customer satisfaction
56
Kundenzufriedenheit
56
Qualitätsmanagement
52
Quality management
51
Deutschland
37
Germany
37
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
26
Relationship marketing
26
Hochschule
23
Higher education institution
21
Hospital
19
Gesundheitswesen
17
Kongress
16
Product quality
16
Produktqualität
16
Dienstleistungssektor
14
Evaluation
14
Gesundheitsversorgung
14
Health care
14
Health care system
14
Service industry
14
Welt
14
World
14
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13
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13
Wirtschaftsprüfung
13
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11
Mobilkommunikation
11
Regulation
11
Regulierung
11
Theorie
11
Theory
11
EU countries
10
EU-Staaten
10
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10
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15
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4
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Conference paper
Conference proceedings
Übersichtsarbeit
Article in journal
1,163
Aufsatz in Zeitschrift
1,163
Graue Literatur
212
Non-commercial literature
212
Working Paper
196
Arbeitspapier
187
Aufsatz im Buch
46
Book section
46
Hochschulschrift
43
Thesis
31
Collection of articles of several authors
17
Sammelwerk
17
Konferenzbeitrag
15
Aufsatzsammlung
14
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8
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8
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7
Sammlung
7
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6
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3
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2
Handbuch
2
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1
Bibliografie enthalten
1
Bibliography included
1
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1
Lehrbuch
1
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1
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1
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English
16
German
4
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Thawesaengskulthai, Natcha
2
Wongrukmit, Patcharin
2
Abouee-Mehrizi, Hossein
1
AlShareef, Mohammed Abdullah
1
Baccarani, Claudio
1
Bera, Sasadhar
1
Boaz, Annette
1
Carter, Michael W.
1
Chakraborty, Shibashish
1
Cutler, David M.
1
Dahlgaard, Jens Jörn
1
Deng, Yujia
1
Di Pietro, Laura
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Fielden, Jonathan
1
Fotiadis, Anestis K.
1
Gager, Melanie
1
Gowen, Charles, III.
1
Guglielmetti Mugion, Roberta
1
Hasana, S. A.
1
He, Zhen
1
Indrawati
1
Juszczak, Jens
1
Klusen, Norbert
1
Kumar, Pradeep
1
Leber, Wulf-Dietrich
1
Locock, Louise
1
McDermott, Aoife
1
McFadden, Kathleen L.
1
Musella, Flaminia
1
Möller, Klaus
1
Pedersen, Anne Reff
1
Pillai, S. K. B.
1
Pors, Anja Svejgaard
1
Raharjo, Hendry
1
Robert, Glenn
1
Rossato, Chiara
1
Sadat, Somayeh
1
Saleh, Bassem Salah
1
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European Health Care Conference <2, 2011, Hamburg>
1
Fachhochschule Bonn-Rhein-Sieg
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
National Bureau of Economic Research
1
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Journal of health organization and management
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of quality and service sciences
2
A National Bureau of Economic Research conference report
1
Beiträge zum Gesundheitsmanagement
1
Business process management journal
1
Health care management science
1
Neuerungen im Krankenhaus- und Arzneimittelbereich zwischen Bedarf und Finanzierung : 21. Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
Schriftenreihe des Fachbereiches Wirtschaft Sankt Augustin
1
South Asian journal of management : SAJM
1
The TQM journal : the international review of organizational improvement
1
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
1
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ECONIS (ZBW)
19
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1
Users' continuance intention toward hospitality service applications
Indrawati
;
Hasana, S. A.
;
Pillai, S. K. B.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 76-80)
.
2020
Persistent link: https://www.econbiz.de/10012224780
Saved in:
2
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
3
Qualitätsorientierung und Strukturbereinigung - das KHSG in der Umsetzungsphase
Leber, Wulf-Dietrich
- In:
Neuerungen im Krankenhaus- und Arzneimittelbereich …
,
(pp. 107-134)
.
2017
Persistent link: https://www.econbiz.de/10011760535
Saved in:
4
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
5
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
6
An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep
;
Bera, Sasadhar
;
Chakraborty, Shibashish
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
Saved in:
7
Conceptions of patients and their roles in healthcare : insights from everyday practice and service improvement : guest editorial
McDermott, Aoife
;
Pedersen, Anne Reff
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 194-206
Persistent link: https://www.econbiz.de/10011580647
Saved in:
8
What patients do and their impact on implementation : an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette
;
Robert, Glenn
;
Locock, Louise
;
Sturmey, …
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
Saved in:
9
Constructions of the patient in healthcare communications : six patient figures
Pors, Anja Svejgaard
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 279-298
Persistent link: https://www.econbiz.de/10011580742
Saved in:
10
Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha
;
Wongrukmit, Patcharin
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
Saved in:
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