Zhang, Min; Sun, Lin; Li, Yuzhuo; Wang, G. Alan; He, Zhen - In: Journal of management science and engineering 8 (2023) 4, pp. 584-597
often overlooked when identifying customer requirements for product design improvement. In this study, we proposed a … appropriate use of supplementary reviews may provide valuable guidance for product design and development strategies. …A clear understanding of customer needs is key to the success of new product development and customer-centric product …