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~subject:"Produktivität"
~subject:"Service quality"
~type:"article"
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Produktivität
Service quality
Service industry
6,715
Dienstleistungssektor
6,700
Innovation
964
Leiharbeit
887
Temporary agency work
887
Dienstleistungsqualität
851
Deutschland
769
Germany
766
Services
717
Industrie
677
Manufacturing industries
677
Dienstleistung
644
Business services
569
Unternehmensdienstleistung
568
Innovation management
549
Innovationsmanagement
549
Beziehungsmarketing
510
Relationship marketing
510
United States
496
USA
495
Theorie
429
Theory
429
Customer satisfaction
423
Kundenzufriedenheit
423
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414
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365
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365
Consumer behaviour
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347
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346
Unternehmenserfolg
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Bosworth, Barry
7
Kowalkowski, Christian
7
Triplett, Jack E.
7
Wirtz, Jochen
6
Ark, Bart van
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rahman, Zillur
5
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Foster-McGregor, Neil
4
Gebauer, Heiko
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Kindström, Daniel
4
Maroto Sánchez, Andrés
4
Morikawa, Masayuki
4
O'Cass, Aron
4
Rust, Roland T.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Talib, Faisal
4
Ukko, Juhani
4
Winkler, Deborah
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Baily, Martin Neil
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Brady, Michael K.
3
Chakraborty, Ayon
3
Chi, Nai-Wen
3
Falk, Martin
3
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Symposium on Productivity Concepts and Measurement Problems <1991, Uppsala>
1
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The journal of services marketing
41
The service industries journal
41
Journal of business research : JBR
26
Journal of retailing and consumer services
25
Journal of service management
22
International journal of hospitality management
20
International journal of production economics
19
Journal of service research : JSR
19
Services marketing quarterly
19
Journal of service research
17
Service business
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of services and operations management
12
International journal of quality & reliability management
11
Structural change and economic dynamics : SC+ED
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
8
Economics of innovation and new technology
8
Applied economics
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services technology and management
7
International productivity monitor
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services and operations management : IJSOM
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
6
International journal of business excellence
5
International journal of productivity and quality management : IJPQM
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Total quality management & business excellence
5
Economics letters
4
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
4
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ECONIS (ZBW)
1,232
RePEc
1
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1
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1,233
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date (oldest first)
1
Antecedents of salesperson performance in information
service
industry
: the role of guanxi, adaptive selling behaviors and customer orientation
Thi-Thuy-Linh Nguyen
;
Xuan-Quynh Hoang
;
Pham Thi Lien
; …
- In:
Cogent business & management
9
(
2022
)
1
,
pp. 1-19
sample of 204 salespeople in the Information
service
industry
, the authors tested several hypotheses employing the structural …
Persistent link: https://www.econbiz.de/10014425793
Saved in:
2
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
3
Productive services agglomeration : an accelerator of manufacturing servitization output?
Xie, Xiaoyu
;
Wang, Chunjuan
- In:
Finance research letters
62
(
2024
)
2
,
pp. 1-9
Persistent link: https://www.econbiz.de/10014531120
Saved in:
4
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
5
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
6
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
7
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
8
Lean service : a contingency perspective
Fenner, Sophie
;
Netland, Torbjørn H.
- In:
Operations management research : OMR ; advancing …
16
(
2023
)
3
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10014425904
Saved in:
9
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
10
Urban crisis vs. urban success in the era of 4.0 technologies : Baumol's model revisited
Camagni, Roberto
;
Capello, Roberta
;
Lenzi, Camilla
; …
- In:
Papers in regional science : the journal of the …
102
(
2023
)
3
,
pp. 589-612
Persistent link: https://www.econbiz.de/10014342420
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