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Prozessmanagement
Dienstleistungsqualität
7
Service quality
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Dienstleistungssektor
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Service industry
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Business process management
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Service blueprinting
5
service blueprinting
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Brouwer-Hadzialic, Lejla
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Buics, László
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Eisinger Balassa, Boglárka
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IEEE transactions on engineering management : EM
1
International journal of six sigma and competitive advantage : IJSSCA
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
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Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
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Analyzing public service processes from customer and employee perspectives by using
service
blueprinting
and business process modelling
Buics, László
;
Eisinger Balassa, Boglárka
- In:
Proceedings of the ENTRENOVA - ENTerprise REsearch …
6
(
2020
)
1
,
pp. 195-211
as a whole (contact affair procedures in case of patchwork families) with
Service
Blueprinting
and Business Process …
Persistent link: https://www.econbiz.de/10012542979
Saved in:
2
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
3
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
4
Case study : using value stream mapping in the educational process : how focusing on student actions can help depict the teaching process
Brouwer-Hadzialic, Lejla
;
Wiegel, Vincent
- In:
International journal of six sigma and competitive …
10
(
2016
)
1
,
pp. 50-61
Persistent link: https://www.econbiz.de/10011660894
Saved in:
5
Bridging the gap between manufacturing and service through IT-based boundary objects
Jörg, Becker
;
Daniel, Beverungen
;
Ralf, Knackstedt
; …
- In:
IEEE transactions on engineering management : EM
60
(
2013
)
3
,
pp. 468-482
Persistent link: https://www.econbiz.de/10009784832
Saved in:
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