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~subject:"Retail trade"
~type_genre:"Conference paper"
~type_genre:"Reprint"
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Search: subject_exact:"Customer satisfaction"
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Retail trade
Customer satisfaction
113
Kundenzufriedenheit
113
Dienstleistungsqualität
52
Service quality
52
Consumer behaviour
46
Konsumentenverhalten
46
Beziehungsmarketing
45
Relationship marketing
45
Quality management
14
Qualitätsmanagement
14
Satisfaction
11
Arbeitszufriedenheit
10
Job satisfaction
10
Online retailing
10
Online-Handel
10
Holiday behaviour
9
Tourism
9
Tourismus
9
Urlaubsverhalten
9
Dienstleistungssektor
8
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Service industry
8
service quality
8
Emotion
7
Measurement
7
Messung
7
Website
7
Customer loyalty
6
Customer retention
6
Gesundheitsversorgung
6
Gesundheitswesen
6
Health care
6
Health care system
6
Internet marketing
6
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Online-Marketing
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546
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546
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Abu Bakar bin Abdul Hamid
1
Beduschi, Eliane Fátima Strapazzon
1
Bäckström, Kristina
1
Castaldo, Sandro
1
Grosso, Monica
1
Jabeen, Samrena
1
Johansson, Ulf
1
Jung, Jin Ho
1
Jung, Yeonsung
1
Karjaluoto, Heikki
1
Marcon, Margarete de Fátima
1
Nyrhinen, Jussi
1
Silva, Júlio Cesar da
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Skippari, Mika
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Sur, Soma
1
Tontini, Gerson
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The international review of retail, distribution and consumer research
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
International journal of economics and financial issues : IJEFI
1
International journal of quality and service sciences
1
Journal of service theory and practice
1
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ECONIS (ZBW)
8
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1
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
2
Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena
;
Abu Bakar bin Abdul Hamid
;
Ur Rehman, Saif
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
Saved in:
3
An exploration of consumers' experiences in physical stores : comparing consumers' and retailers' perspectives in past and present time
Bäckström, Kristina
;
Johansson, Ulf
- In:
The international review of retail, distribution and …
27
(
2017
)
3
,
pp. 241-259
Persistent link: https://www.econbiz.de/10011741612
Saved in:
4
The impact of consumer local engagement on local store patronage and customer satisfaction
Skippari, Mika
;
Nyrhinen, Jussi
;
Karjaluoto, Heikki
- In:
The international review of retail, distribution and …
27
(
2017
)
5
,
pp. 485-501
Persistent link: https://www.econbiz.de/10011853922
Saved in:
5
How store attributes impact shoppers' loyalty : do different national cultures follow the same loyalty building process?
Grosso, Monica
;
Castaldo, Sandro
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 503-515
Persistent link: https://www.econbiz.de/10011534155
Saved in:
6
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
7
Antecedents of loyalty towards online retailers : heavy shopper versus light shopper groups
Sur, Soma
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 32-45
Persistent link: https://www.econbiz.de/10010506937
Saved in:
8
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
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