Zouari, Ghazi; Abdelhedi, Marwa - In: Journal of Innovation and Entrepreneurship 10 (2021) 1, pp. 1-18
examining the impact of digitalization,as a service quality dimension, on customer satisfaction. Design … dimensions of service quality, i.e.,confidence, compliance, digitalization, tangibles, and human skills. The paperdemonstrates a … positive and significant relationship between the main dimensions ofcustomer service quality and customer satisfaction, except …