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Self-service
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Harris, Jennifer
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Patterson, Paul G.
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Wang, Cheng
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Australian journal of management
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Journal of service management
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Journal of service research : JSR
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Modelling the habit of self-service technology usage
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Australian journal of management
42
(
2017
)
3
,
pp. 462-481
Persistent link: https://www.econbiz.de/10011777670
Saved in:
2
The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
Saved in:
3
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
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