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~subject:"Service quality"
~subject:"Theory"
~type_genre:"Case study"
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Service quality
Theory
Quality management
371
Qualitätsmanagement
371
Deutschland
76
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75
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40
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40
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36
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34
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Rothlauf, Jürgen
4
Bruhn, Manfred
2
Cudney, Elizabeth A.
2
Mietzner, Dana
2
Smith, Alan D.
2
Soltani, Ebrahim
2
Abedin, Farhana
1
Ahlert, Martin
1
Ahsen, Anette von
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Ajmal, Mian M.
1
Anwar, Md. Rajib
1
Appelt, Anjou
1
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1
Balbontin, Alex A.
1
Balkenhol, Bernd
1
Beckford, John L.
1
Bolboli, Seyed Amir
1
Bremecker, Michael
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Elrod, Cassandra C.
1
Felix, Reto
1
Fließ, Sabine
1
Frąś, Józef
1
Ganzhorn, Björn
1
Georgi, Dominik
1
Günter, Bernd
1
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1
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1
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Europäische Hochschulschriften / 5
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services technology and management
2
Managementwissen für Studium und Praxis
2
Quality management journal : QMJ
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
World class applications of Six Sigma : [real world examples of success]
2
Akademische Edition Umweltforschung : Publikationsreihe des interdisziplinären Umwelt-Forums der RWTH Aachen
1
Berichte aus dem Produktionstechnischen Zentrum Berlin
1
Berichte zum Generic-Management
1
Cases on branding strategies and product development : successes and pitfalls
1
Dienstleistungscontrolling
1
ERIM report series research in management
1
Gabler Edition Wissenschaft
1
Gabler-Edition Wissenschaft
1
Gabler-Edition Wissenschaft / Business-to-Business-Marketing
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and innovation
1
International journal of quality and service sciences
1
Managing service quality : MSQ ; an international journal
1
Meffert Marketing Edition
1
Neue betriebswirtschaftliche Forschung : Nbf
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Schriftenreihe Management - Forschung und Praxis
1
Schriftenreihe Qualitätsmanagement
1
Schriftenreihe des Instituts für Unternehmungsplanung
1
Service business
1
TCW Wissenschaft und Praxis
1
The service industries journal
1
Tourism management : research, policies, practice
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Unternehmenskybernetik in der Praxis
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ECONIS (ZBW)
52
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1
Change Management durch das Excellence-Modell im Gesundheitswesen : der MDK Rheinland-Pfalz als Referenzobjekt in der Gesundheitswirtschaft
Zieres, Gundo
-
2012
Persistent link: https://www.econbiz.de/10009632955
Saved in:
2
Quality : a critical introduction
Beckford, John L.
-
2017
-
Fourth edition
Persistent link: https://www.econbiz.de/10011548349
Saved in:
3
TMEX : Methode zur kultur- und reifegradbasierten Konzeption von Business Excellence-Maßnahmen
Bolboli, Seyed Amir
-
2017
Persistent link: https://www.econbiz.de/10011669134
Saved in:
4
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
Saved in:
5
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
6
Total Quality Management in Theorie und Praxis : zum ganzheitlichen Unternehmensverständnis
Rothlauf, Jürgen
-
2014
-
4., [überarb. und aktualisierte] Aufl.
Persistent link: https://www.econbiz.de/10010250660
Saved in:
7
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
8
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
9
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
10
Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.
;
Atanasovski, Jane
;
Tsironis, …
- In:
International journal of quality & reliability management
29
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
Saved in:
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