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~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"DV-Dienstleistung"
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Service quality
IT service provider
828
IT-Dienstleister
828
Outsourcing
231
Deutschland
140
Germany
140
Cloud Computing
101
Cloud computing
101
Information management
87
Informationsmanagement
87
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77
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77
Information technology
76
Informationstechnik
76
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71
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71
Business process management
65
Prozessmanagement
65
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62
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62
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60
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60
Dienstleistungsqualität
60
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59
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59
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58
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58
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51
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51
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49
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43
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43
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35
Service industry
35
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33
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33
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32
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32
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30
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41
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Al-Ghuwairi, Abdel-Rahman
2
Alsarhan, Ayoub
2
Benlian, Alexander
2
Fonstad, Nils O.
2
Hess, Thomas
2
Hui, Pamsy P.
2
Salah, Zaher
2
Silaghi, Gheorghe Cosmin
2
Abdi, Fahimeh
1
Abtahi, Amir-Reza
1
Agarwal, Rajesh
1
Aisopos, Fotis
1
Al Qahmous, Ghadeer
1
Al Qudah, Shatha
1
Al-Oqaily, Ahmad
1
Alix, Thècle
1
Awasthy, Prakash
1
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1
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1
Beath, Cynthia M.
1
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1
Beulen, Erik
1
Botha, Johann H.
1
Braunwarth, Kathrin
1
Brodhun, Maximilian
1
Chan, Haksin
1
Chan, Peter C.
1
Chari, Felix
1
Chatzoglou, Prodromos D.
1
Chauhan, Sumedha
1
Chen, David
1
Chen, Yee Ming
1
Cheng, Vincent
1
Cheon, Myun Joong
1
Chou, Tzu-chuan
1
Das, Ajanta
1
Dass, Mayukh
1
Dhingra, Sanjay
1
Diamantidis, Anastasios
1
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International journal of business information systems : IJBIS
4
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Managed Services : IT-Sourcing der nächsten Generation
2
Service business
2
The Oxford handbook of inter-organizational relations
2
Action-based quality management : strategy and tools for continuous improvement
1
Benchmarking : an international journal ; BIJ
1
Cogent business & management
1
Enterprise interoperability : 4th International IFIP Working Conference, IWEI 2012, Harbin, China, September 6 - 7, 2012 ; Proceedings
1
European journal of operational research : EJOR
1
European management journal
1
HMD : Praxis der Wirtschaftsinformatik
1
Information resources management ; Vol. 3
1
Information systems and e-business management : ISeB
1
Information systems management
1
Information systems outsourcing : enduring themes, global challenges, and process opportunities
1
International journal of business excellence : IJBEX
1
International journal of economics and finance
1
International journal of electronic commerce : IJEC
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of intelligent enterprise : IJIE
1
International journal of networking and virtual organisations : IJNVO
1
International journal of production economics
1
International journal of quality & reliability management
1
International journal of services and operations management
1
Journal of industrial engineering and management : JIEM
1
Journal of information & knowledge management : JIKM
1
Journal of international marketing
1
Journal of management information systems : JMIS
1
Journal of scheduling
1
Journal of small business and enterprise development
1
Journal of the Operational Research Society : OR
1
Kommunikation & Recht : K & R ; Betriebs-Berater für Medien, Telekommunikation, Multimedia
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Management, Prozessgestaltung, Kundenperspektive
1
Managing outsourcing relationships
1
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ECONIS (ZBW)
60
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21
Effects of human resource development practices on service quality of services offshore outsourcing firms
Wickramasinghe, Vathsala
- In:
International journal of quality & reliability management
32
(
2015
)
7
,
pp. 703-717
Persistent link: https://www.econbiz.de/10011442175
Saved in:
22
Implementation methodology of effective governance to ensure the quality of IT service
Gil-Pechuán, Ignacio
;
Pullicino, Patrick
;
García, M. …
- In:
Action-based quality management : strategy and tools …
,
(pp. 175-192)
.
2014
Persistent link: https://www.econbiz.de/10011556881
Saved in:
23
Andere Länder, andere Anforderungen? : Servicequalität weltweit sicherstellen
Rüster, Jens
- In:
Kundenzufriedenheit im IT-Outsourcing : das Optimum …
,
(pp. 107-114)
.
2014
Persistent link: https://www.econbiz.de/10010355822
Saved in:
24
Continuous Improvement : Qualität optimieren und Kundenzufriedenheit garantieren
Kasulke, Stephan
- In:
Kundenzufriedenheit im IT-Outsourcing : das Optimum …
,
(pp. 41-52)
.
2014
Persistent link: https://www.econbiz.de/10010355833
Saved in:
25
Managing service quality in multiple outsourcing
Ye, Guangliang
;
Zhu, Xiaowei
;
Mukhopadhyay, Samar K.
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
3
,
pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
Saved in:
26
The impact of IT outsourcing on information systems success
Gorla, Narasimhaiah
;
Somers, Toni M.
- In:
Information & management : the internat. journal of …
51
(
2014
)
3
,
pp. 320-335
Persistent link: https://www.econbiz.de/10010375811
Saved in:
27
User QoS enhanced web service composition framework in cloud plattforms
Peng, Xiao
;
Liu, Dongbo
- In:
International journal of networking and virtual …
13
(
2013
)
4
,
pp. 351-364
Persistent link: https://www.econbiz.de/10010483936
Saved in:
28
Resource management in software as a service using the knapsack problem model
Aisopos, Fotis
;
Tserpes, Konstantinos
;
Varvarigou, Theodora
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 465-477
Persistent link: https://www.econbiz.de/10009728455
Saved in:
29
Servicescape cues and customer behavior : a systematic literature review and research agenda
Mari, Michela
;
Poggesi, Sara
- In:
The service industries journal
33
(
2013
)
2
,
pp. 171-199
Persistent link: https://www.econbiz.de/10009702913
Saved in:
30
Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry
Jan, Pi-tzong
;
Lu, Hsi-peng
;
Chou, Tzu-chuan
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 981-995
Persistent link: https://www.econbiz.de/10009625420
Saved in:
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