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~subject:"Service quality"
~type_genre:"Book section"
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Search: subject_exact:"Hotel- und Gaststättengewerbe"
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Service quality
Gastgewerbe
271
Hospitality industry
271
Tourism industry
86
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86
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31
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31
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27
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Ekinci, Yuksel
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Lee, Kate Wonjae
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Lin, Ingrid Y.
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Namasivayam, Karthik
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Handbook of hospitality operations and IT
2
Handbook of hospitality human resources management
1
Handbook of hospitality marketing management
1
Handbuch Gesundheitstourismus : Grundlagen in Gesundheit, Freizeit und Tourismus
1
Hospitality management in Ireland : theory and practice
1
Managing and marketing tourist destinations : strategies to gain a competitive edge
1
Marketing places and spaces
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Research handbook on services management
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Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
2
Hospitality servicescapes seen by visually impaired travelers
Raissova, Alma
- In:
Marketing places and spaces
,
(pp. 107-120)
.
2015
Persistent link: https://www.econbiz.de/10011441061
Saved in:
3
Destination-based total quality management
In:
Managing and marketing tourist destinations : …
,
(pp. 96-110)
.
2011
Persistent link: https://www.econbiz.de/10009009248
Saved in:
4
Human resources management and a service culture
Severt, Denver E.
;
Curtis, Catherine
- In:
Handbook of hospitality human resources management
,
(pp. 115-133)
.
2008
Persistent link: https://www.econbiz.de/10003811025
Saved in:
5
Aspekte von Qualitätstourismus
Zöllick, Guido
- In:
Handbuch Gesundheitstourismus : Grundlagen in …
,
(pp. 107-110)
.
2008
Persistent link: https://www.econbiz.de/10003802190
Saved in:
6
Service quality and business performance
Zeglat, Dia
;
Ekinci, Yuksel
;
Lockwood, Andrew
- In:
Handbook of hospitality marketing management
,
(pp. 209-236)
.
2008
Persistent link: https://www.econbiz.de/10003804330
Saved in:
7
The servicescape
Namasivayam, Karthik
;
Lin, Ingrid Y.
- In:
Handbook of hospitality operations and IT
,
(pp. 43-62)
.
2008
Persistent link: https://www.econbiz.de/10003806946
Saved in:
8
Waiting lines and self-service
Lambert, Carolyn U.
;
Lee, Kate Wonjae
- In:
Handbook of hospitality operations and IT
,
(pp. 91-108)
.
2008
Persistent link: https://www.econbiz.de/10003807219
Saved in:
9
Service quality and hospitality organizations
Ekinci, Yuksel
- In:
The Sage handbook of hospitality management
,
(pp. 316-330)
.
2008
Persistent link: https://www.econbiz.de/10003756725
Saved in:
10
Managing as though people matter : building competitive advantage through service excellence
Lashley, Conrad
- In:
Hospitality management in Ireland : theory and practice
,
(pp. 89-108)
.
2006
Persistent link: https://www.econbiz.de/10003756042
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