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~subject:"Service quality"
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Search: subject_exact:"Hotel- und Gaststättengewerbe"
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Service quality
Gastgewerbe
3,117
Hospitality industry
2,902
Tourism industry
932
Tourismuswirtschaft
932
Hospital
572
Krankenhaus
572
Tourism
526
Tourismus
518
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452
Hotellerie
452
Dienstleistungsqualität
251
Bibliometrics
200
Bibliometrie
200
Consumer behaviour
190
Konsumentenverhalten
190
Customer satisfaction
172
Kundenzufriedenheit
172
Coronavirus
168
Hospitality
161
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150
United States
149
Deutschland
148
Human Resource Management
145
Personalmanagement
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Welt
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World
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Germany
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Corporate Social Responsibility
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Corporate social responsibility
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Firm performance
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Unternehmenserfolg
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Butcher, Ken
3
Mattila, Anna S.
3
Miao, Li
3
Pizam, Abraham
3
Sparks, Beverley
3
Verma, Rohit
3
Ariffin, Ahmad Azmi M.
2
Bernstein, Shai
2
Cai, Liping A.
2
Chun Meng Tang
2
Ekinci, Yuksel
2
Han, Spring H.
2
Huang, Zhuowei
2
Huck, Lukas
2
Ivanov, Stanislav
2
Jones, Eleri
2
Kim, Mi Ran
2
Klimkeit, Dirk
2
Knutson, Bonnie J.
2
Koc, Erdogan
2
Lubis, Arlina Nurbaity
2
Luu Trong Tuan
2
Peters, Mike
2
Rajini, G.
2
Ro, Heejung
2
Seyitoğlu, Faruk
2
Sheen, Albert
2
So, Kevin Kam Fung
2
Solnet, David
2
Stettler, Jürg
2
Teng, Chih-ching
2
Testa, Mark R.
2
Thirumaran, K.
2
Vogt, Christine
2
ʿAlāʾ-ad-Dīnī, Pūyā
2
Aattila, Anna S.
1
Abdelkader, Ali Ahmed
1
Abouee-Mehrizi, Hossein
1
Abrar, Kashif
1
Abuelhassan Elshazly Abuelhassan
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
National Bureau of Economic Research
1
University of Natal
1
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International journal of hospitality management
42
International journal of contemporary hospitality management
27
Journal of hospitality marketing & management
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
The service industries journal
7
Administrative Sciences : open access journal
3
Journal of hospitality and tourism insights
3
The Cornell hospitality quarterly
3
Bridging tourism theory and practice
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
Enlightening tourism : ET ; a pathmaking journal
2
European research studies
2
European review of service economics and management
2
Handbook of hospitality operations and IT
2
Health care management review : HCM review
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Service business
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism and hospitality research : THR
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism, Hospitality & Event Management
2
Acta Universitatis Danubius / Oeconomica
1
American journal of agricultural economics
1
Asia Pacific business review
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
Business Guides on the Go
1
Chinese management studies
1
DIW weekly report : economy, politics, science : a policy bulletin from the German Institute for Economic Research
1
Discussion paper series / Christel DeHaan Tourism and Travel Research Institute
1
European research on management and business economics
1
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ECONIS (ZBW)
251
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51
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy
Abuelhassan Elshazly Abuelhassan
;
AlGassim, Ali
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2579-2596
Persistent link: https://www.econbiz.de/10013412688
Saved in:
52
Local government's role in promoting city hospitality : a meta-ethnography with a public management perspective
Del Gesso, Carla
;
Lodhi, Rab Nawaz
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3855-3880
Persistent link: https://www.econbiz.de/10013413120
Saved in:
53
Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei
;
Zhang, Pengcheng
;
Gui, Chenglin
;
Lei, Chao
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486
Saved in:
54
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
55
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
56
Hotel customer segmentation according to eco-service quality perception : the case of Russian tourists
Aksu, Akın
;
Albayrak, Tahir
;
Caber, Meltem
- In:
Journal of hospitality and tourism insights
5
(
2022
)
3
,
pp. 501-514
Persistent link: https://www.econbiz.de/10013272792
Saved in:
57
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
58
Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
Saved in:
59
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
60
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
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