Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Yanzhuang Bai, Tingwu Li, Chundong Zheng
| Year of publication: |
2022
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|---|---|
| Authors: | Bai, Yanzhuang ; Li, Tingwu ; Zheng, Chundong |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 64.2022, p. 1-12
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| Subject: | Booking intentions | Online reviews | Perceived risk | Service recovery | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Gastgewerbe | Hospitality industry | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102804 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209529