//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"USA"
~type_genre:"Case study"
~type_genre:"Glossary included"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
USA
Dienstleistungsqualität
160
Service quality
160
Qualitätsmanagement
30
Quality management
29
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
Relationship marketing
22
United States
18
Deutschland
16
Germany
16
Customer service
9
Hotel industry
9
Hotellerie
9
India
9
Indien
9
Kundenservice
9
Dienstleistung
8
Dienstleistungsmarketing
8
Dienstleistungssektor
8
Großbritannien
8
Krankenhaus
8
Service industry
8
Services marketing
8
United Kingdom
8
Hospital
7
Measurement
7
Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
Innovation
6
Performance measurement
6
Performance-Messung
6
Theorie
6
Theory
6
Welt
6
World
6
China
5
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
15
Book / Working Paper
3
Type of publication (narrower categories)
All
Case study
Glossary included
Article in journal
900
Aufsatz in Zeitschrift
900
Graue Literatur
254
Non-commercial literature
254
Arbeitspapier
217
Working Paper
217
Aufsatz im Buch
60
Book section
60
Hochschulschrift
43
Thesis
37
Collection of articles of several authors
22
Sammelwerk
22
Collection of articles written by one author
21
Sammlung
21
Fallstudie
16
Bibliografie enthalten
9
Bibliography included
9
research-article
9
Aufsatzsammlung
7
Konferenzschrift
7
Amtsdruckschrift
5
Conference proceedings
5
Government document
5
Conference paper
3
Konferenzbeitrag
3
Bibliografie
2
Glossar enthalten
2
Reprint
2
case-report
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Guidebook
1
Gutachten
1
Ratgeber
1
Statistics
1
Statistik
1
Systematic review
1
more ...
less ...
Language
All
English
18
Author
All
Smith-Ditizio, Amber A.
2
Ahearne, Michael
1
Anderson, Verl
1
Barbieri, Carla
1
Bovaird, Tony
1
Cahan, Steven F.
1
Caldwell, Cam
1
Chalice, Robert
1
Chaney, Paul K.
1
Clark, Stephanie
1
Dick, Rolf van
1
Fless, Kristin
1
Gray, Edward H.
1
Gray, Irwin
1
Harmeling, Susan S.
1
Jeter, Debra C.
1
Kearney, Treasa
1
Kwan, Julie
1
Lam, Son K.
1
Leung, Yu-Fai
1
Loeffler, Elke
1
Lopez, Lisa
1
Meyers, Yuvay Jeanine
1
Milakovich, Michael E.
1
Noble, Roger
1
Rezai, Fariborz
1
Sheu, Chwen
1
Spechler, Jay W.
1
Villachica, Steven W.
1
Wieseke, Jan
1
Winiecki, Donald J.
1
Xu, Shuangyu
1
Yang, Chenlung
1
Yodice, Paul C.
1
Zhang, Wei
1
more ...
less ...
Institution
All
American Society for Quality
1
Published in...
All
Auditing : a journal of practice & theory
1
Business strategies : types, benefits and effects on firm performance
1
Cases on human performance improvement technologies
1
Competitive advantage : strategies, management and performance
1
Global business and organizational excellence : a review of research & best practices
1
International journal of internet and enterprise management : IJIEM
1
International public management journal
1
Journal of marketing
1
Journal of research in marketing and entrepreneurship : JRME
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Organization : the critical journal of organization, theory and society
1
Quality management journal : QMJ
1
Supply chain management : applications for manufacturing and service industries
1
Tourism planning & development
1
World class applications of Six Sigma : [real world examples of success]
1
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
2
A
service
quality
case study : what not to do
Anderson, Verl
;
Caldwell, Cam
- In:
Competitive advantage : strategies, management and …
,
(pp. 239-248)
.
2017
Persistent link: https://www.econbiz.de/10011732344
Saved in:
3
Professional sports faculty location and vendor considerations
Smith-Ditizio, Amber A.
- In:
Supply chain management : applications for …
,
(pp. 203-218)
.
2016
Persistent link: https://www.econbiz.de/10011503315
Saved in:
4
Characterizing Themed Touring Routes : a geospatial and tourism evaluation of wine trails
Xu, Shuangyu
;
Leung, Yu-Fai
;
Barbieri, Carla
- In:
Tourism planning & development
13
(
2016
)
2
,
pp. 168-184
Persistent link: https://www.econbiz.de/10011554199
Saved in:
5
In-store design and marketing effects : taking account of the influence of servicescape design upon retail brand frontline employees
Kearney, Treasa
- In:
Multi-channel marketing, branding and retail design : …
,
(pp. 193-217)
.
2016
Persistent link: https://www.econbiz.de/10011582614
Saved in:
6
Marketing quality and complaints among professional sport teams : case study
Smith-Ditizio, Amber A.
- In:
Business strategies : types, benefits and effects on …
,
(pp. 1-26)
.
2015
Persistent link: https://www.econbiz.de/10010499531
Saved in:
7
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
8
Damaged auditor reputation and analysts' forecast revision frequency
Cahan, Steven F.
;
Chaney, Paul K.
;
Jeter, Debra C.
; …
- In:
Auditing : a journal of practice & theory
32
(
2013
)
1
,
pp. 33-60
Persistent link: https://www.econbiz.de/10009721283
Saved in:
9
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
10
Best address : the use of innovative marketing in the real estate industry
Meyers, Yuvay Jeanine
;
Harmeling, Susan S.
- In:
Journal of research in marketing and entrepreneurship : JRME
13
(
2011
)
1
,
pp. 74-84
Persistent link: https://www.econbiz.de/10009758883
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->