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"New perspectives on customer experience in service recovery"
Mandl, Leonhard
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2017
Persistent link: https://www.econbiz.de/10011782523
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2
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
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2017
Persistent link: https://www.econbiz.de/10011705406
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3
Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje
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2016
Persistent link: https://www.econbiz.de/10011686853
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4
Spoken customer complaints : action and interaction
Holmgreen Raburn, Anne-Mette
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2007
Persistent link: https://www.econbiz.de/10003666014
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Essays on modeling product returns and durable goods secondary markets
Shulman, Jeffrey D.
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2006
Persistent link: https://www.econbiz.de/10003946503
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