Badri, Masood A.; Abdulla, Mohamed; Al‐Madani, Abdelwahab - In: International Journal of Quality & Reliability Management 22 (2005) 8, pp. 819-848
Purpose – The main objective of the study was to utilize SERVQUAL for identifying gaps in the chain of services provided by the information technology (IT) resources. SERVQUAL was applied to IT services in higher education institutions in the United Arab Emirates. Design/methodology/approach...