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~subject:"Telecommunications industry"
~isPartOf:"International journal of quality & reliability management"
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Search: "Digitalisierung" OR "Internet" OR "Telekommunikation" OR "Telekommunikationsnetz"
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Telecommunications industry
Dienstleistungsqualität
24
Service quality
24
Quality management
15
Qualitätsmanagement
15
Customer satisfaction
14
Kundenzufriedenheit
14
Consumer behaviour
11
E-commerce
11
Electronic Commerce
11
Konsumentenverhalten
11
Online retailing
8
Online-Handel
8
Digitalisierung
7
Digitization
7
Electronic Banking
6
Electronic banking
6
Internet
5
Telekommunikationssektor
5
Beziehungsmarketing
4
Coronavirus
4
Industry 4.0
4
Internet der Dinge
4
Internet of things
4
Mobile communications
4
Mobilkommunikation
4
Product quality
4
Produktqualität
4
Quality 4.0
4
Relationship marketing
4
Website
4
Bank
3
Bibliometrics
3
Bibliometrie
3
COVID-19
3
E-service quality
3
Lieferkette
3
Supply chain
3
Technischer Fortschritt
3
Technological change
3
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5
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English
5
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Abu-El Samen, Amjad A.
1
Abu-Lail, Bayan N.
1
Akroush, Mamoun N.
1
Atanasovski, Jane
1
Ganguly, Kunal
1
Izogo, Ernest Emeka
1
Kukreti, Kamlesh
1
Negi, Rakshit
1
Psychogios, Alexandros G.
1
Samad, Taab Ahmad
1
Tsironis, Loukas K.
1
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International journal of quality & reliability management
Telecommunications policy : the international journal of digital economy, data sciences and new media
82
Journal of regulatory economics
22
Information economics and policy : IEP
21
The privatisation of European telecommunications
13
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
12
Discussion paper / Centre for Economic Policy Research
12
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
11
Global business and organizational excellence : a review of research & best practices
10
Services marketing quarterly
10
Industrial and corporate change
9
International journal of business excellence
9
Business history
8
International journal of technology management : IJTM
8
Journal of retailing and consumer services
8
NBER working paper series
8
Review of industrial organization : RIO
8
SpringerLink / Bücher
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Working paper / Indian Institute of Management, Ahmedabad
8
Working paper / National Bureau of Economic Research, Inc.
8
Applied economics
7
Harvard-Business-Manager : das Wissen der Besten
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
7
Viewpoint
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
Working paper
7
ILR review : the journal of work and policy
6
International journal of management and network economics : IJMNE
6
Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Economia e politica industriale
5
Faculty & research / Insead : working paper series
5
International journal of production economics
5
Journal of business research : JBR
5
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ECONIS (ZBW)
5
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1
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
2
Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions
Abu-El Samen, Amjad A.
;
Akroush, Mamoun N.
;
Abu-Lail, …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 403-425
Persistent link: https://www.econbiz.de/10009748531
Saved in:
3
User's perceived service quality of mobile communications : experience from Ethiopia
Negi, Rakshit
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 699-711
Persistent link: https://www.econbiz.de/10009525822
Saved in:
4
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
5
Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.
;
Atanasovski, Jane
;
Tsironis, …
- In:
International journal of quality & reliability management
29
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
Saved in:
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