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Search: "Edvardsson, Bo"
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Services
25
Dienstleistungsqualität
24
Service quality
24
Dienstleistung
23
Innovation
23
Dienstleistungssektor
22
Service industry
22
Sweden
22
Beziehungsmarketing
21
Relationship marketing
21
Schweden
21
Service-dominant logic
20
Service-Dominant Logic
18
Service innovation
17
Kundenintegration
16
Betriebliche Wertschöpfung
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Customer integration
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Value creation
15
Customer satisfaction
14
Consumer behaviour
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Innovationsmanagement
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Kundenzufriedenheit
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Dienstleistungsinnovation
11
Innovation management
10
Customer service
9
Kundenservice
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Nachhaltige Entwicklung
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Sustainable development
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Business services
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Dienstleistungsmanagement
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Konsumentenverhalten
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Service management
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Unternehmensdienstleistung
8
Beschwerdemanagement
7
Complaint management
7
Customer experience
7
Lieferantenmanagement
7
New product development
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New service development
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Organisatorischer Wandel
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Article
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research-article
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conceptual-paper
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Language
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English
164
Undetermined
67
Swedish
6
German
1
Author
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Edvardsson, Bo
236
Tronvoll, Bård
34
Enquist, Bo
22
Strandvik, Tore
21
Gustafsson, Anders
17
Witell, Lars
15
Gebauer, Heiko
12
Reynoso, Javier
11
Roos, Inger
11
Kristensson, Per
10
Skålén, Per
9
Colurcio, Maria
8
Holmlund, Maria
8
Pareigis, Jörg
8
Åkesson, Maria
8
Firth, Robert
6
Friman, Margareta
6
Gruber, Thorsten
6
Klaus, Philipp
6
Ng, Gloria
6
Paiola, Marco
6
Svensson, Göran
6
Koskela-Huotari, Kaisa
5
Meiren, Thomas
5
Schäfer, Adrienne
5
Slåtten, Terje
5
Sundström, Erik
5
Svari, Sander
5
Walter, Ute
5
Di Pietro, Laura
4
Jaakkola, Elina
4
Lervik-Olsen, Line
4
Nyström, Harry
4
Renzi, Maria Francesca
4
Sebastiani, Roberta
4
Vink, Josina
4
Xu, Yingzi
4
Alves, Helena
3
Andreassen, Tor Wallin
3
Bjurko, Margareta
3
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Hanken Svenska Handelshögskolan
2
Academy of Marketing Science
1
Institutionen för Ekonomi och Statistik <Uppsala>
1
QUIS <13, 2013, Karlstad>
1
Universität Hamburg
1
Published in...
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Managing service quality : MSQ ; an international journal
29
Journal of service management
23
Journal of Service Management
20
International journal of quality and service sciences
13
International Journal of Quality and Service Sciences
9
The service industries journal
8
Journal of Services Marketing
6
The journal of services marketing
6
Business transformation for a sustainable future
5
International journal of service industry management : IJSIM
5
Journal of business research : JBR
5
Journal of service research : JSR
4
Marketing theory
4
The journal of business & industrial marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of Business & Industrial Marketing
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
Involving customers in new service development
2
Journal of business-to-business marketing
2
Journal of retailing and consumer services
2
Journal of the Academy of Marketing Science
2
Management Research and Practice
2
Management, organizations and society
2
Quality & Quantity: International Journal of Methodology
2
Review of marketing research
2
Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The TQM Magazine
2
The TQM magazine : the international bi-monthly for total quality management
2
The journal of product & brand management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Working Papers / Hanken Svenska Handelshögskolan
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Designing for service : key issues and new directions
1
Driving service productivity : value-creation through innovation
1
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Source
All
ECONIS (ZBW)
116
OLC EcoSci
64
Other ZBW resources
46
RePEc
9
USB Cologne (EcoSocSci)
3
Showing
1
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238
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1
Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald
;
Edvardsson, Bo
;
Tronvoll, Bård
; …
- In:
Journal of service management
34
(
2023
)
6
,
pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
Saved in:
2
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
3
How do actors coordinate for value creation? : a signaling and screening perspective on resource integration
Dehling, Sebastian
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 18-26
Persistent link: https://www.econbiz.de/10013542861
Saved in:
4
Crisis behaviors as drivers of value co-creation transformation
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013537621
Saved in:
5
Customer experiences in crisis situations : an agency-structure perspective
Tronvoll, Bård
;
Edvardsson, Bo
- In:
Marketing theory
22
(
2022
)
4
,
pp. 539-562
Persistent link: https://www.econbiz.de/10013435578
Saved in:
6
Critical examination of academic marketing and service research's philosophical foundation
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10014473584
Saved in:
7
Understanding how service ecosystem actors collaborate for value cocreation
Tronvoll, Bård
;
Edvardsson, Bo
- In:
A Research Agenda for Service Marketing
,
(pp. 69-90)
.
2024
Persistent link: https://www.econbiz.de/10014517951
Saved in:
8
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
9
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
10
Smart sensing technology and self-adjustment in service systems through value co-creation routine dynamics
Mele, Cristina
;
Touminen, Tiina
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
159
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287657
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