Høgevold, Nils M.; Svensson, Goran; Padin, Carmen - In: International Journal of Quality and Service Sciences 7 (2015) 1, pp. 17-33
Purpose – The purpose of this paper is to explore and describe a sustainable business model in a service industry. Design/methodology/approach – A case study was performed during 2012-2013. It is based upon a major Scandinavian hotel chain known for having implemented documented, extensive...