Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: Journal of Service Management 28 (2017) 4, pp. 724-762
Purpose In the fertile line of research on consumer value from the services literature, a gap exists between theoretical and empirical knowledge, in particular regarding Holbrook’s conceptual value framework. The purpose of this paper is to find construct validity for a multidimensional value...