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Search: "Journal of service management"
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Subject
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Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
104
Konsumentenverhalten
103
Dienstleistungsqualität
95
Service quality
95
Customer satisfaction
70
Kundenzufriedenheit
69
Services
60
Dienstleistungssektor
59
Service industry
59
Dienstleistung
58
Customer integration
47
Kundenintegration
47
Innovation
37
Betriebliche Wertschöpfung
36
Value creation
36
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Bundling strategy
24
Leistungsbündel
24
Social Web
24
Social web
24
Service innovation
21
Dienstleistungsmarketing
20
Services marketing
20
Emotion
19
Brand management
18
Service-Dominant Logic
18
Service-dominant logic
18
Markenführung
17
Business services
16
Customer value
16
Innovation management
16
Innovationsmanagement
16
Kundenwert
16
USA
16
United States
16
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Online availability
All
Undetermined
360
Free
17
Type of publication
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Article
688
Book / Working Paper
19
Type of publication (narrower categories)
All
Article in journal
382
Aufsatz in Zeitschrift
382
Collection of articles of several authors
14
Sammelwerk
14
Case study
8
Fallstudie
8
Conference proceedings
7
Konferenzschrift
7
Aufsatzsammlung
4
Nachruf
1
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Language
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English
570
Undetermined
137
Author
All
Edvardsson, Bo
28
Aksoy, Lerzan
20
Wirtz, Jochen
20
Witell, Lars
18
Kandampully, Jay
17
Jaakkola, Elina
16
Gebauer, Heiko
14
Gustafsson, Anders
12
Fisk, Raymond P.
11
Grönroos, Christian
11
Mahr, Dominik
11
McColl-Kennedy, Janet R.
11
Odekerken-Schröder, Gaby
11
Reynoso, Javier
11
Gruber, Thorsten
10
Malthouse, Edward C.
10
Patrício, Lia
10
Helkkula, Anu
9
Verma, Rohit
9
Brodie, Roderick J.
8
Keiningham, Timothy Lee
8
Kowalkowski, Christian
8
Kunz, Werner H.
8
Mattila, Anna S.
8
Mele, Cristina
8
Solnet, David
8
Tronvoll, Bård
8
Verleye, Katrien
8
Birgelen, Marcel van
7
Hillebrand, Bas
7
Kabadayi, Sertan
7
Kristensson, Per
7
Larivière, Bart
7
Parasuraman, A.
7
Patterson, Paul G.
7
Riel, Allard C. R. van
7
Alkire (née Nasr), Linda
6
Benoit, Sabine
6
Bowen, David E.
6
Burton, Jamie
6
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Institution
All
International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of service management
522
Journal of Service Management
184
Journal of Service Management Ser.
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of Service Management: Volume 26, Issue 2
1
Source
All
ECONIS (ZBW)
388
Other ZBW resources
182
OLC EcoSci
137
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20
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707
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11
Programmatic advertising in online retailing : consumer perceptions and future avenues
Ciuchita, Robert
;
Gummerus, Johanna Katariina
; …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 231-255
Persistent link: https://www.econbiz.de/10014337950
Saved in:
12
Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob
;
Van Haren, Joep
;
Lemmink, Jos
- In:
Journal of service management
34
(
2023
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
Saved in:
13
Reflections and predictions on effects of COVID-19 pandemic on retailing
Verhoef, Peter C.
;
Noordhoff, Corine S.
;
Sloot, Laurens M.
- In:
Journal of service management
34
(
2023
)
2
,
pp. 274-293
Persistent link: https://www.econbiz.de/10014337952
Saved in:
14
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
15
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
16
Guest editorial: evolutions and disruptions in retailing service through digital transformation
Kim, Jung Hwan
;
Kim, Minjeong
- In:
Journal of service management
34
(
2023
)
2
,
pp. 173-175
Persistent link: https://www.econbiz.de/10014337933
Saved in:
17
Pushing the frontier of sustainable service operations management : evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verna, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-399
Persistent link: https://www.econbiz.de/10009619151
Saved in:
18
Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-400
Persistent link: https://www.econbiz.de/10009991457
Saved in:
19
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
20
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
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