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Arbeitskräfte
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Customer satisfaction
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Kingshott, Russel P. J.
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Journal of service management
Working paper / Department of Commerce, College of Business, Massey University
5
Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of Services Marketing
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Journal of business research : JBR
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Journal of Service Theory and Practice
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Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
2
Firm self-service technology readiness
Ramaseshan, B.
;
Kingshott, Russel P. J.
;
Stein, Alisha
- In:
Journal of service management
26
(
2015
)
5
,
pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
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