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Search: "Svari, Sander"
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Beschwerdemanagement
5
Complaint management
5
Dienstleistungsqualität
5
Norway
5
Norwegen
5
Consumer behaviour
4
Dienstleistungsmanagement
4
Emotion
4
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4
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Gerechtigkeit
3
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10
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English
13
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4
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Svensson, Göran
15
Svari, Sander
10
Slåtten, Terje
9
Sværi, Sander
5
Edvardsson, Bo
4
Petzer, Daniel J.
4
Einarsen, Kari
2
Meyer, Christine F. De
2
Olsen, Lars Erling
2
Svaeri, Sander
2
De Meyer, Christine F.
1
DeMeyer, Christine F.
1
Mehmetoglu, Mehmet
1
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Published in...
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International journal of quality and service sciences
6
The journal of services marketing
4
Managing service quality : MSQ ; an international journal
3
International journal of hospitality management
2
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
2
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ECONIS (ZBW)
10
OLC EcoSci
7
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1
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
2
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
3
Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.
;
De Meyer, Christine F.
;
Svari, Sander
; …
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 484-496
Persistent link: https://www.econbiz.de/10009672314
Saved in:
4
The role of emotions in customer complaint behaviors
Svari, Sander
;
Olsen, Lars Erling
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 270-282
Persistent link: https://www.econbiz.de/10009655249
Saved in:
5
Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.
;
Meyer, Christine F. De
;
Svari, Sander
; …
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010031684
Saved in:
6
The role of emotions in customer complaint behaviors
Svari, Sander
;
Olsen, Lars Erling
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 270-282
Persistent link: https://www.econbiz.de/10010039051
Saved in:
7
Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
Personnel review : a professional journal reporting new …
40
(
2011
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
Saved in:
8
Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10009405150
Saved in:
9
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
10
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-336
Persistent link: https://www.econbiz.de/10009181357
Saved in:
11
Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10009890297
Saved in:
12
Service quality and turnover intentions as perceived by employees: Antecedents and consequences
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
Personnel review : a professional journal reporting new …
40
(
2011
)
2
,
pp. 205-222
Persistent link: https://www.econbiz.de/10008813319
Saved in:
13
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
Saved in:
14
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-46
Persistent link: https://www.econbiz.de/10008370217
Saved in:
15
"Empirical characteristics" of scholarly journals in hospitality and tourism research : an assessment
Svensson, Göran
;
Svaeri, Sander
;
Einarsen, Kari
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 479-483
Persistent link: https://www.econbiz.de/10003855836
Saved in:
16
Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje
;
Mehmetoglu, Mehmet
;
Svensson, Göran
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
Saved in:
17
"Scientific identity" of scholarly journals in hospitality and tourism research : review and evaluation
Svensson, Göran
;
Svaeri, Sander
;
Einarsen, Kari
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 631-634
Persistent link: https://www.econbiz.de/10003875886
Saved in:
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