Horng, Jeou-Shyan; Liu, Chih-Hsing Sam; Chou, Sheng-Fang; … - In: International Journal of Contemporary Hospitality Management 30 (2018) 1, pp. 455-474
Purpose: This study aims to determine essential attributes of sustainable service innovation (SSI) in the Taiwan hospitality industry. Design/methodology/approach: By combining qualitative and quantitative methodologies while considering perspectives on sustainable management and service...