Shan, Jerry Z.; Ward, Julie; Jain, Shelen; Beltran, Jose; … - In: Foresight: The International Journal of Applied Forecasting (2009) 14, pp. 40-47
Spare parts generate high sales margins and improve customer loyalty by extending the useful life of base products. Forecasting and managing the spare-parts business is challenging, however, due in no small measure to short life cycles and long support life for the base products. At...