Hsieh, J. J. Po-An; Rai, Arun; Xu, Sean Xin - In: Management Science 57 (2011) 11, pp. 2018-2039
How can firms extract value from already-implemented information technologies (IT) that support the work processes of employees? One approach is to stimulate employees to engage in post-adoptive extended use, i.e., to learn and apply more of the available functions of the implemented...