This paper investigates the effectiveness of the critical success factors (CSFs) of total quality management (TQM) on customer service management (CSM) in the Nigerian banking industry. The empirical study was conducted via a survey on six, out of the 22 banks that have implemented TQM due to...

This article analyses the impact of single-till and dual-till price-cap regulation of railway stations on welfare in case of an outside competitor for commercial services. It can be shown that dual-till instruments dominate for lower levels of fixed costs, whereas single-till regulation performs...