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Qualitätsmanagement
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Felix, Jürg
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International Public Management Journal ; 3 (2000), S. 125 - 143
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Universität St. Gallen - IDT-HSG - Publikationen
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USB Cologne (business full texts)
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Quality in Public Management: The Customer Perspective
Schedler, Kuno
;
Felix, Jürg
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2000
This article presents reflections on the transposition of the private-sector concept of Total Quality Management (TQM) to the public sector.
Persistent link: https://www.econbiz.de/10005845145
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