Pipek, Volkmar; Wulf, Volker - 1999
be discussed here.
The main task of a SRB is the management of the information flow between
the federal and the state … help was needed. Slowly one staff member, who
showed more knowledge and interest for computer usage than others, took over … offered was judged as "interesting" on the management level, the
majority of users never felt a need for that since processes …