Clarke, Steve (contributor) - 2010
Effort-Accuracy Trade-Off in Using Knowledge Management Systems / Robin S. Poston, Cheri Speier -- Knowledge Appraisal … and Knowledge Management Systems: Judging What We Know / Hannah Standing Rasmussen, Nicole Haggerty -- Rewarding End … Knowledge Management Success / Murray E. Jennex -- Collaborative Knowledge Management in the Call Center / Debbie Richards …