Boyne, George A.; Gould--Williams, Julian S.; Law, Jennifer - In: Public Money & Management 22 (2002) 3, pp. 9-16
This article argues that Best Value is a form of Total Quality Management (TQM). At the core of Best Value are the TQM principles of customer focus, continuous improvement and team--working. To discover if Best Value will deliver the performance improvements expected of local government, the...